As students become increasingly aware of their consumer rights, universities are seeing a surge in the volume of complaints. Last year, dissatisfied students received more than £650,000 in refunds and compensation. It is therefore vital that universities emphasise their commitment to student needs and develop an effective complaint handling processes.
Our Effectively Handling Student Complaints course addresses this rise in student complaints and helps your institution to avoid prolonged disputes. Explore trends in complaints and appeals and learn how to efficiently respond and resolve student complaints.
Join Investigations Manager, Jean Grier to receive practical guidance that will help you to perfect your complaints procedures and develop an action plan to take back to your institution.