Investing your time in managing the performance of your employees is essential to ensure that your team, service and organisation are all delivering excellent services

As a leader, you are responsible for knowing if your team members are performing well and offering them motivation, support and encouragement.

Join our Effectively Managing Staff Performance course to learn proven techniques to manage difficult conversations, re-engage underperforming staff, maintain and encourage high standards and continuously monitor employee performance with empathy and support.

Leave the day with the skills to identify and prevent underperformance and learn how to motivate, support and encourage staff to meet and exceed organisational performance standards.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.

Please note we will use Zoom to virtually deliver this course.

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Sandra Miller
Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.

Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.

Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.


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Learning Outcomes

  • Understand how to effectively set the agenda for the meeting
  • Gain guidance on keeping control of meetings
  • Learn how to deal with difficult people and interruptions
  • Take away successful techniques for managing time
  • Leave the day being able to sum-up and reach agreed outcomes to make meetings more productive
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30

Managing Meetings in the Current Workplace

  • Understand how meetings have evolved due to remote and hybrid working
  • Key features of good and bad meetings
  • Utilise leadership skills to effectively lead a meeting
  • Gain planning techniques to organise a meeting
  • Learn how to write a great agenda
11:00 - 11:15

Morning Break

11:15 - 12:00

Keeping Control of Meetings

  • Organising the physical and “virtual” space
  • Learn how to manage time
  • Gain techniques to manage hybrid meetings
  • Discover ways to manage distractions
12:00 - 13:00

Keeping Control of Meetings: Dealing with Difficult People and Interruptions

  • Asking the right and informed questions
  • Managing difficult participants behaviour
  • Effective time management
  • Sustaining focus throughout the meeting
13:00 - 14:00


14:00 - 16:00

Workshop: Expert-led Roleplays

  • Learn how to manage difficult people
  • Practice leading a meeting to an agreed conclusion
  • Through role-plays apply the days learning
16:00 - 16:15

Feedback, Evaluation & Close


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT