When it comes to monitoring staff performance, you need to act fast. Employees are human beings, not robots, which means things can be unpredictable.

But, with the tools and necessary skills gained in our Effectively Managing Staff Performance course, you can turn underperformance to performance in no time.

As a manager, you need a plan of action to turn things around when performance is lacking. Learn how to identify and prevent underperformance and how to approach underperforming staff with support and empathy.

Leave the day with proven techniques to manage difficult conversations, re-engage underperforming staff, maintain staff performance and continuously monitor the performance of staff.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.

Please note we will use Zoom to virtually deliver this course.

trainer photo
Marie Thake
People Development Consultant - Truly Inspired

Marie is a dedicated, passionate professional people development specialist, who runs her own Coaching and training business. She partners with organisations to make a difference to employees as individuals and enables them to feel engaged with the organisations they work for, leading them to achieve their own and their organisations’ vision.

Marie is passionate about having the ability to enthuse others to learn, through engagement, building trust and understanding what motivates people to perform. She has held her role of Director and People Development Consultant for over 10 years following her roles for companies such as Prudential, HBOS, ...

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Learning Outcomes

  • Understand the key principles of good performance management
  • Learn how to set more effective performance standards
  • Utilise tools and techniques to sustain performance
  • Find out howffectively manage difficult conversations with staff
  • Take back an action plan to improve people performance management
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Introductions

10:00 - 11:00

Identifying Performance Issues

  • Learn the best methods to ascertain underperformance
  • Gain techniques to identify performance issues before productivity becomes a problem
  • Develop techniques to identify staff who could underperform
11:00 - 11:15

Morning Break

11:15 - 12:00

Managing Difficult Conversations

  • Gain the confidence to raise underperformance with members of staff
  • Ensure the conversations are clear, calm and fair
  • Learn how to be assertive when raising underperformance with staff
  • Develop techniques to deal with objection
12:00 - 13:00

Re-Engaging Underperforming Staff

  • Develop strategies to re-engage underperforming staff
  • Ensure underperforming staff are re-engaged with your organisation’s goals
  • Establish a framework to reinforce positive attitudes and behaviours to benefit the organisation’s performance: loyalty, idea generation, reduced absence and productivity
  • Learn how to improve morale of underperforming staff
13:00 - 14:00


14:00 - 14:45

Maintaining Staff Performance

  • Develop techniques to ensure your staff are still performing to a high level
  • Learn how to sustain high levels of performance
  • Understand the importance of regular feedback
  • Deploy leadership techniques to maintain high performance
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Evaluating and Monitoring Staff Performance

  • Develop techniques to continuously evaluate staff performance
  • Discover methods to monitor and improve staff performance
  • Learn how to review staff performance
  • Ensure performance is matched with your organisation’s strategic goals
16:00 - 16:15

Round Up and Key Takeaways


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT