Clinical Human Factors can be used to inform quality improvement in teams and services, support change management, and help to emphasise the importance of the design of equipment, processes, and procedures. 

Human Factors approaches underpin current patient safety and quality improvement science, offering an integrated, evidenced and coherent approach to patient safety, quality improvement and clinical excellence. 

This A Practical Guide to Human Factorscourse is designed to help healthcare professionals to understand and gain practical insight and tools to help utilise human factors to improve performance and patient outcomes. 

Attend this CPD certified course to learn from Saydia Razak, Human Factors Research Fellow at Oxford University, to successfully embed human factors within your organisation. 

Unlocking the Power of Virtual 

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need. 

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more! 

Please note we will use Zoom to virtually deliver this course. 

trainer photo
Dr Saydia Razak
Human Factors Expert

Dr Saydia Razak is a Human Factors Research Fellow at the University of Oxford. She is currently leading on the Human Factors Systems Redesign of Escalation of the RESPOND  (Rescue for Emergency Patients Observed to uNdergo acute Deterioration) Programme. Saydia’s work is adopting Resilience Engineering principles to enhance the way surgically deteriorating patients are cared for post-operatively.

Saydia’s clinical career began as an Operating Department Practitioner in 2010, Saydia then moved on to the role of a Senior Emergency Department Practitioner. Wanting to enhance her experience, Saydia then joined a Community and Mental Health NHS Trust ...

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Learning Outcomes

  • Better understand the theory of human factors
  • Utilise human factors techniques to improve patient safety
  • Gain best practice from healthcare examples
  • Learn how to apply the theory within healthcare teams
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

Understanding Human Factors 

  • What are Human Factors? 
  • Acquire an overview of how human factors and ergonomics contribute to safety in healthcare 
  • Understand how human factors impacts building resilience 
  • Learn from examples of good practice from CARe 
  • Identify why knowledge of human factors can improve patient safety 
11:00 - 11:15

Morning Break

11:15 - 12:00

Human Factors in Health and Social Care Teams 

  • Learn how to understand other team member’s behaviour 
  • Develop clearer lines of communication amongst staff members 
12:00 - 13:00

Best Practice at Human Factors 

  • Gain best practice from relevant health and social care examples 
  • Review cases of when it’s gone wrong and learn from it 
13:00 - 14:00


14:00 - 16:00

Workshop: Apply Human Factors in Healthcare 

  • Review key concepts in human factors and apply them to day – to – day challenges in your organisation 
  • Discuss examples of reliability and resilience in the design of clinical work systems, and be able to identify potential hazards 
  • Appreciate the difference between “work as imagined” and “work as done” and how these affect approaches to improving patient safety 
  • Where do you start? Identify priorities for using human factors approaches to achieve patient safety improvements 
16:00 - 16:15

Round-Up and Key Takeaways


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT