The benefits of implementing a continuous improvement (CI) strategy are crucial for bringing efficiency and innovation to all public services.

CI is an approach in which all staff seek out, support and implement changes to provide better services and improve cost-effectiveness.

This interactive course explains how applying CI’s tools and techniques can help to focus activity, people and resources on serving customers, eradicating waste and improving organisational efficiencies.

Led by experienced management consultant, Jonathan Bottomer, this one-day course allows your organisation to gain and implement CI skills, including Lean thinking, Kaizen and Six Sigma to achieve long-term improvements in your organisation.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course.

trainer photo
Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

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Learning Outcomes

  • Understand how Continuous Improvement (CI) can benefit your organisation and colleagues
  • Learn effective tools and techniques in how to implement CI in your organisation
  • Recognise best practice from previous public sector implementation
  • Understand key CI concepts, such as Kaizen, Takt Time, and the 7 Wastes
  • Ensure your organisation’s long-term improvements are met
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30

De-Mystifying Continuous Improvement

This session will be a mixture of trainer-led presentations on the theory of continuous improvement combined with interactive exercises covering:

  • What is continuous improvement?
  • The origins of continuous improvement
  • Continuous improvement rumours and myths
10;30 - 11:15

Developing a Culture of Continuous Improvement

  • Understand how continuous improvement can benefit your organisation
  • Learn from case studies how to eliminate waste and reduce delays
  • Get things right first time to enhance quality and lower costs
  • Empower staff and motivate them to sustain results
11:15 - 11:30

Morning Break

11:30 - 13:00

Theory: Continuous Improvement Tools and Techniques

Through a series of tutor-led presentations and interactive exercises this session will explore key areas of the theory of Continuous Improvement. In particular focusing on these learning areas:

  • Kaizen
  • Plan-Do-Check-Act
  • Organisational culture
  • The emotional cycle of change and managing resistance to change
  • Sustain and scale-up
13:00 - 14:00


14:00 - 16:00

Workshop: Implementing Continuous Improvement Tools and Techniques

Through a series of interactive exercises this session will allow successful implementation of a CI Toolkit within your organisation.

Waste and Value

  • The 7 Wastes
  • Value Stream Mapping
  • No errors forward

Customer focussed improvements

  • Voice of the Customer
  • One piece flow:
    • Just in time
    • Pull Systems
    • Takt Time
    • Standardised work
    • Problem solving

Visual Management

  • Information Centres
  • 5S
  • Master Schedules
  • RACI
16:00 - 16:15

Feedback, Evaluation & Close


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT