Emotional intelligence (EI) improves productivity, efficiency and morale in the workplace. Through greater self-awareness, self-management and empathy, emotionally intelligent leaders can better understand how their decisions affect their teams and performance.

By recognising and developing these competencies, you can drastically improve your management style, increase your influence and your team performance.

Join our half-day Masterclass: Applying Emotional Intelligence to learn how to apply EI techniques as a management tool to drive results and achieve your objectives with your team.

Leave the day with more effective EI techniques to help you better manage your team.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we use Zoom to virtually deliver this course.

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Marie Thake
People Development Consultant - Truly Inspired

Marie is a dedicated, passionate professional people development specialist, who runs her own Coaching and training business. She partners with organisations to make a difference to employees as individuals and enables them to feel engaged with the organisations they work for, leading them to achieve their own and their organisations’ vision.

Marie is passionate about having the ability to enthuse others to learn, through engagement, building trust and understanding what motivates people to perform. She has held her role of Director and People Development Consultant for over 10 years following her roles for companies such as Prudential, HBOS, ...

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Learning Outcomes

  • Use EI techniques to develop and strengthen relationships with your team
  • Recognise and develop strategies for responding to the emotions of others
  • Apply EI to enhance collaboration within your team and improve performance
  • Improve organisational and employee performance through enhanced application of EI
  • Develop your leadership and management skills through understanding the key characteristics of emotional intelligence
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:05


09:05 - 09:15

Trainer's Welcome and Clarification of Learning Objectives

09:15 - 10:00

Fundamentals of Emotional Intelligence (EI): The Key Competencies

  • Understand the fundamentals of EI and the nature of emotions
  • Understand the four key competencies of EI and the 19 capabilities that underpin them
  • Explore how EI can invoke positive emotions in people, and help achieve your professional or organisational goals
  • Determine how to apply EI in a given situation, including improving cooperation amongst your colleagues and managing difficult people
10:00 - 10:45

Emotionally Intelligent Leadership Styles

Participate in an interactive workshop that explains and discusses the six leadership styles and their strengths and weaknesses.

  • Discover a range of leadership styles and how to apply them
  • Create efficient and successful teams that perform at their best
  • Explore areas of your leadership style that require further development
  • Develop a plan to take back to your organisation and improve EI, incorporating assessment of areas for workplace improvements
10:45 - 11:00

Morning Break

11:00 - 12:00

Creating a High-Performing Culture Using Emotional Intelligence

  • Develop a common language of EI in your organisation
  • Analyse the importance of empathy to create a positive culture
  • Use EI techniques to develop and strengthen your relationships
  • Four culture types: how your leadership style can create high performance
  • Consider the key capabilities in which you or your team require development
12:00 - 12:50

Workshop: Action-Planning

  • In this session, develop an action plan to apply EI techniques back in your organisation.
12:50 - 13:00

Evaluation, Feedback and Close


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector

Delegate Price
£445 + VAT