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Whether your team is big or small, their attitude and outlook on work can make or break your success.

Attend our Developing a Positive Team Culture course to utilise persuasive communication skills to develop a more optimistic outlook amongst your team. Through a series of practical exercises, gain skills and techniques to build rapport, create lasting team cohesion, improve your ability to overcome obstacles and become a more persuasive manager

Leave the day with the skills and confidence to effectively build healthy, robust team environments.

COVID-19 Safety at Our Events

The safety of our delegates is extremely important to us, to find out what measures we have in place to ensure our face-to-face courses remain COVID-19 safe, click here.

trainer photo
Anne Walsh
Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

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Learning Outcomes

  • Learn how to handle people in difficult situations
  • Looking at ‘status’ in order to use our physicality to best advantage
  • Building rapport – exploring the use of body language to build empathy
  • Listening skills – looking at the 3 levels of listening and at what makes a successful listener
  • An introduction to emotional intelligence to develop a better understanding of ‘self’ and ‘self’ value
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:15

Exploring Self-Esteem

  • Introduction to Emotional Intelligence
  • Delivery and review of self-esteem exercise
  • Recognise how to understand and manage ‘self’ before you can understand others
11:00 - 11:15

Morning Break

11:30 - 12:00


  • Assess the impact of different characters
  • Recognise how this affects your self-esteem
  • Use of assertiveness to prevent conflict escalation
  • Explore what assertiveness is and why it is important
12:00 - 13:00

Building Rapport

Looking at eye-contact, physicality and physical positioning in order to successfully build rapport

  • Group exercise
  • Demonstration of rapport building
  • Status – Look at three characters and explain their physicality
13:00 - 14:00


14:00 - 14:40

Listening Skills

  • What makes it easy/difficult to listen?
  • Explore the effect of listening skills on everyday tasks
  • Establish what the 3 levels of listening are and in what situations they will be used
14:40 - 15:15

Handling People in Difficult Situations

  • Explore how to resolve difficult situations
15:15 - 15:30

Afternoon Break

15:30 - 16:00

Workshop: Action Planning

In this session, delegates will put the day’s learning into action.

16:00 - 16:15

Feedback, Evaluation and Close


etc. Venues – Marble Arch, London

Garfield House 86 Edgware Road, London, W2 2EA