This course has passed.


Whether your team is big or small, their attitude and outlook on work can make or break your success.

Attend our Developing a Positive Team Culture course to utilise persuasive communication skills to develop a more optimistic outlook amongst your team. Take part in a series of practical exercises that will give you skills and techniques in rapport building, overcoming obstacles to team cohesion and being a more persuasive manager.

Leave the day with the skills and confidence to effectively build healthy, robust team environments.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we use Zoom to deliver the course.

trainer photo
Anne Walsh
Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

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Learning Outcomes

  • Learn how to handle people in difficult situations
  • Looking at ‘status’ in order to use our physicality to best advantage
  • Building rapport – exploring the use of body language to build empathy
  • Listening skills – looking at the 3 levels of listening and at what makes a successful listener
  • An introduction to emotional intelligence in order to develop a better understanding of ‘self’ and ‘self’ value
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:15

Exploring Self-Esteem

  • Introduction to Emotional Intelligence
  • Delivery and review of self-esteem exercise
  • Recognise how to understand and manage ‘self’ before you can understand others
11:15 - 11:30


11:30 - 12:00


  • Assess the impact of different characters
  • Recognise how this affects your self-esteem
  • Use of assertiveness to prevent conflict escalation
  • Explore what assertiveness is and why it is important
12:00 - 13:00

Building Rapport

Looking at eye-contact, physicality and physical positioning in order to successfully build rapport

  • Group exercise
  • Demonstration of rapport building
  • Status – looking at three characters and explaining their physicality
13:00 - 14:00


14:00 - 14:40

Listening Skills

  • What makes it easy/difficult to listen?
  • Explore the effect of listening skills on everyday tasks
  • Establish what the 3 levels of listening are (internal, focused and whole-body levels) and in what situations they will be used
14:40 - 15:15

Handling People in Difficult Situations

  • Explore how to resolve difficult situations
15:15 - 15:30


15:30 - 16:00

Workshop: Action Planning

  • Delegates will put the day’s learning into action
16:00 - 16:15

Feedback, Evaluation and Close