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A high performing team is a group of people who share common visions, goals and metrics. And who collaborate, challenge and hold each other accountable to achieve outstanding results.

Attend our interactive Developing High-Performing Teams training course to gain the necessary skills to create a more productive organisation. Learn how to enhance the performance of your staff and improve processes to ensure your organisation achieves its outcomes.

Through collaborative workshop sessions facilitated by Hayley Lewis, an expert in high-performing teams, this energising and practical course will empower you with a range of techniques, ideas and a personalised action plan to best manage your team’s performance.

There will be plenty of opportunities for you to network, share resources and experiences with other delegates. Gain valuable contacts with other like-minded peers to help create an invaluable support network to develop more high-performing teams.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note this course will use Zoom to virtually deliver this course.

trainer photo
Hayley Lewis
People Development Consultant

Dr Hayley Lewis is an award-winning psychologist with more than 20 years’ experience in the field of organisational and business psychology. As a consultant, Hayley offers a unique combination of first-hand experience of leading teams in high-pressure environments with a deep understanding of the science of behaviour in the workplace.

Before setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications, PR, and digital transformation. During this time, she won national recognition for her work on leadership development and culture change, as well as for leading ...

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Learning Outcomes

  • Drive success through effective team objectives
  • Evaluate your current team structures to maximise efficiency
  • Develop a personalised action plan to implement across your organisation
  • Improve your organisation’s productivity by developing a culture of high performance
  • Acquire the tools, techniques and skills required to develop a high performing team (HPT)
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:45 - 10:00

Trainer’s welcome and clarification of learning objectives

10:00 - 10:20

Evaluate Your Current Team Structures

  • Understand the difference between groups and teams
  • The stages of team formation and your role as the leader
  • Identify the different types of teams and the challenges these bring
10:20 - 11:00

The High Performing Team Model

  • Discuss the main characteristics of the model and why it works
  • Identify which factors your team does well and which it can improve upon
  • Get to grips with the 8 key factors that make a high performing team (HPT)
11:00 - 11:15

Morning Break

11:15 - 11:45

Drive Success through Effective Team Objectives

  • Develop clarity of your team’s purpose
  • The psychological theory of goal setting
  • Have an agreed set of annual objectives
11:45 - 12:15

Create an Effective Structure for Professional Development

  • Appreciate the importance of a skills audit
  • Understand different learning styles and speeds
  • Develop a learning and development programme for your team
12:15 - 12:45

Create a Collaborative Environment for High Performing Teams

  • The ingredients of team culture and climate
  • Map your own relationships with your peers
  • The importance of (and difference between) coaching and mentoring
12:45 - 13:15

Develop Effective Incentives to Enhance Performance

  • Benchmarking against other teams
  • Thinking strategically and tactically about awards
  • The importance of looking outside your organisation
13:15 - 14:00


14:00 - 14:30

Create a Results-Orientated Team Culture

  • The performance-attitude mix
  • Learn to give difficult feedback
  • The importance of managing performance
  • Gain confidence in tackling poor performance
14:30 - 15:00

Enhance Productivity through Effective Engagement

  • Analyse different ways to communicate and engage
  • Learn how to communicate and engage compellingly to build commitment
  • Discuss the importance of knowing each team member and their preferences
15:00 - 15:30

Establish Standards of Excellence for Your Team

  • Define what ‘excellence’ looks like for your team
  • Know your customers and the standards they expect
  • Methods to reward and recognise your team members
  • Clarify standards of service and ways to reward excellence
15:30 - 15:45

Afternoon Break

15:45 - 16:15

Principled Leadership in Action

  • Your commitment to what happens next
  • Building your own leadership development plan
  • Work on practical exercises to develop your leadership style
  • It starts and ends with you: the importance of leading by example
16:15 - 16:30

Feedback, Evaluation & Close