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Developing coaching and mentoring skills at every level of an organisation is crucial to unlocking potential, improving performance and increasing productivity.

Coaching tends to be used for short term performance improvements, and mentoring tends to be used for longer term capability developments. Understanding the differences between the two and implementing them effectively is important for anyone managing or leading a team.

Our highly interactive Effective Coaching and Mentoring training course has been specifically designed to help you identify the key differences between coaching and mentoring. Through practical exercises, gain key skills and mentoring techniques to become an effective coach or mentor.

What previous delegates said:

“Interactive, fun and a great atmosphere for learning” – Head of Training, University of Roehampton

“Thought-provoking, a day well spent” – Project Manager, EA

What a great day! I learnt all about the GROW model and other coaching tools. I really enjoyed it too. Thank you!” – Head of English, Lingfield College

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to deliver this course.

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Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

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trainer photo
Mez Fokeer
Learning and Development Consultant

Mez Fokeer is an experienced and dynamic strategic leader with a wealth of experience in consulting, diagnosing, developing and delivering Learning & Development, Employee Engagement and culture change interventions for national organisations.

Mez has over 15 years’ experience as a Learning and Development Consultant who has designed and delivered a range of generic and bespoke blended learning interventions to raise capability, facilitated numerous leadership programmes and specialises in presentation skills, how adults learn as well as engagement interventions. Mez is qualified as an Organisational Design and Development Practitioner, NVQ Level 4 in Training Practice qualification, Myers Briggs Type Indicator ...

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Learning Outcomes

  • Learn how to apply specific skills and approaches to develop others
  • Develop key coaching or mentoring skills to be used throughout your career
  • Embed effective techniques to provide structured professional development and training
  • Learn the key mechanisms for transferring learning between individuals within your organisation
  • Increase your understanding of the main tools and techniques associated with both coaching and mentoring
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainers Welcome and Clarification of Learning Objectives

10:00 - 11:00

Developing Coaching and Mentoring Skills

  • Exploring what ‘good’ looks like
  • When should we coach and when should we mentor?
  • Understanding the difference between coaching and mentoring

Using the key skills of:

  • Listening
  • Questioning
  • Language style
  • Using intuition
  • Building rapport
  • Providing feedback
  • Overview of the GROW coaching and mentoring model
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Practice the GROW model in Action Learning Sets, discuss and learn about the importance of contracting with the coachee/mentee and learn some additional coaching and mentoring techniques:

  • The rule of 3
  • Perceptual positioning
12:45 - 13:30


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, in addition to practising Perceptual Positioning and The Rule of 3, evelop key strategies for embedding the following coaching and mentoring techniques:

  • The stop model
  • The coaching circle
  • The precision model
  • The NIP model for feedback
15:45 - 16:15

Round Up and Key Takeaways