This course is now sold out.


For the first time ever there are five generations working together and therefore five different preferences for motivation and communication styles. Understanding the defining characteristics can help leaders understand the priorities, motivations, and communication styles of each generation.

Whether your team consists of traditionalists, baby boomers, generation X, millennials or generation Z, you can give individuals within your team the right tools to maximise productivity and help communicate and collaborate more effectively.

Attend our Managing Multi-Generational Diverse Teams course to gain the necessary communication and leadership techniques to better manage employees with a variety of ages.

Through role-play exercises and expert tips, understand the motivations of each generation, how to influence and engage them into your way of thinking and implement emotional intelligence techniques to strengthen your relationships.

Leave the day with a communication and leadership toolkit to better lead your team.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you continue to connect, learn and grow. Click here to discover more!

Please note will use Zoom to virtually deliver this course.

trainer photo
Anne Walsh
Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

Read more

Learning Outcomes

  • Gain insight into the different and similar motivations of each generation
  • Practice using influencing and persuasion techniques to sway team members to your point of view
  • Develop a communications and leadership toolkit to use back at your organisation
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Overview of Managing Multi-Generational Teams

  • Discuss with other delegates how they currently manage teams with different ages
  • Identify and overcome common problems
  • Gain techniques and solutions to challenge stereotypes
  • Understand the different and similar motivations of each generation
10:45 - 11:00


11:00 - 12:00

Influencing and Engaging Your Team

  • Gain influencing techniques to persuade team members to your point of view
  • Practice persuasion techniques through role-play exercises
  • Develop your listening skills to understand your team members’ motivators
12:00 - 13:00

Exerting Your Presence

  • Gain body language techniques to become more assertive
  • Learn how to come across more confident and not aggressive
  • Utilise your voice to exert your presence
  • Understand how to deal with resistance from staff members
13:00 - 14:00


14:00 - 14:45

Utilise Emotional Intelligence Techniques

  • Learn how to use EI techniques to manage members of staff
  • Use EI techniques to develop and strengthen your relationships
  • Foster a culture of trust and respect
14:45 - 15:00


15:00 - 16:00

Workshop: Action Planning

  • Review the day’s learnings
  • Learn how to reconcile different opinions and views
  • Take back a leadership style that best suits you
  • Develop a communications and leadership toolkit to use back at your organisation
16:00 - 16:15

Round-Up and Key Takeaways