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A psychologically safe workplace is one where people can take risks, be that trying out a new idea or speaking up in a meeting, without fear of punishment or being penalised.

By creating a culture of psychological safety at your workplace, you will help your staff come up with ideas that can be of enormous benefit to your organisation. Whether it be ideas around improving internal processes or serving delivery, these can help your organisation be more productive, efficient and help with greater staff retention.

Join our Creating Psychological Safety at Work course to gain an overview of what psychological safety is and how it can be practically used to help your organisation.

Leave the day with an action plan to create psychological safety within your workplace and to improve decision-making.

trainer photo
Hayley Lewis
People Development Consultant

Dr Hayley Lewis is an award-winning psychologist with more than 20 years’ experience in the field of organisational and business psychology. As a consultant, Hayley offers a unique combination of first-hand experience of leading teams in high-pressure environments with a deep understanding of the science of behaviour in the workplace.

Before setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications, PR, and digital transformation. During this time, she won national recognition for her work on leadership development and culture change, as well as for leading ...

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Learning Outcomes

  • Gain an overview of psychological safety
  • Understand and apply the key benefits of psychological safety
  • Learn how to create psychological safety at work
  • Utilise the tools and techniques to improve decision making
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Overview of Psychological Safety at Work

  • Gain a comprehensive overview of the theories behind psychological safety
  • Learn how it can be utilised to:
    • Improve performance standards – including openness to learning, better communication and levels of engagement
    • Encourage greater team working, innovation and creativity around developing new and improved services for a variety of users
    • Enhance employee wellbeing all round – including commitment to the organisation
    • Increase levels of initiative – such as identifying ways to work around processes that impact performance
10:45 - 11:00

Morning Break

11:00 - 12:00

Benefit From the Four Key Ingredients for Psychological Safety

  • Inclusion safety – learn how to ensure that all members must feel included and welcomed without discrimination of any sort
  • Learner safety – gain techniques to encourage team members, irrespective of whether they are new or current, to ask and receive feedback to feel that they belong
  • Contributor safety – contribute ideas, thoughts, suggestions and raising threats without fear of being penalised
  • Challenger safety – encourage staff to come up with ideas and challenge your way of thinking as a leader
12:00 - 13:00

Implementing Psychological Safety at Work

  • Learn how to role-model how to handle failure – leaders role-modelling how to handle failure, not knowing the answers to all questions and sharing how they’re feeling about certain situations
  • Evaluate your current leadership style
  • Discourage negative language between staff
13:00 - 14:00


14:00 - 14:45

Utilise Psychological Safety to Improve Decision Making

  • Learn how to include staff members in all decisions – big and small
  • Gain more consultative techniques to make sure your team members feel included
  • Encourage inclusive decision-making to improve organisational outcomes
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Psychological Safety in Action

  • Make psychological safety work for your organisation
  • Review the day’s learnings to put everything you have learnt into practice
  • Ensure all team members know what is expected of them
  • Take back an action plan to implement psychological safety at work
16:00 - 16:15

Feedback, Evaluation and Close