With many public sector organisations adopting the hybrid workplace model, it is essential that internal communication is aligned with this new way of working.

Given that internal communication is now more important than ever, with your organisation having office and remote working based staff, it is imperative that communication with all of your staff is consistent to avoid misunderstanding of key information, team members feeling uninformed and even sometimes left out.

Book this Effectively Communicating in a Hybrid-Workplace course for your teams to gain a brief overview on how internal communication has changed and stayed the same; learn how to create clear, concise and consistent communication; utilise technology to better communicate; create hybrid communication strategies and take back an action plan to improve communication in a blended work environment.

Learning Outcomes

  • Learn how to create clear, concise and consistent communication
  • Ensure staff understand what is being communicated to them
  • Utilise technology to better communicate with remote and office-based staff
  • Create hybrid communication strategies
  • Take back an action plan to improve your communication in a hybrid work environment
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Communicating in the Hybrid Office: What’s Changed and Stayed the Same

  • Establish how internal communication has changed
  • Benchmark how your organisation communicates against other public sector bodies
  • Examine best and bad examples of internal communication
  • Review and improve current communication policies
10:45 - 11:00


11:00 - 12:00

Create Clear, Concise and Consistent Communication

  • Gain techniques to ensure internal communication is clearer
  • Learn how to adapt to communicating in a hybrid workplace
  • Ensure clear and concise verbal and written communication with both remote and office based staff
  • Maintain a consistent tone in messaging in all communication
  • Perfect how you follow everything up in writing
  • Ensure staff consistently communicate with each other
  • Standardise your approach to communication with all staff
12:00 - 13:00

Utilise Technology to Better Communicate

  • Learn how to effectively use technology to communicate across remote and office based staff
  • Improve how you use MS Teams to communicate: host meetings and communicate ideas to staff
  • Find out how to use free and accessible tools to better communicate
  • Understand about the different multi-channels that can be used to communicate
13:00 - 14:00


14:00 - 14:45

Workshop: Creating a Hybrid Communication Strategy

  • Discuss with the trainer and delegates how you would improve your current communication policies
  • Ensure staff consistently communicate with each other
  • Align existing communication practices, strategies and procedures with the hybrid model
  • Exercise – creating a hybrid communications strategy
14:45 - 15:00


15:00 - 16:00

Workshop: Hybrid Communication in Action

  • Review the days learning and ascertain what you need to do to improve your organisation’s internal communication
  • Work through scenarios to put the days learning into practice
  • Determine what approach to communication works best for you
  • Ensure all staff understand what you are trying to communicate
  • Take back an action plan to improve your communication in a hybrid work environment
16:00 - 16:15

Round Up and Key Takeaways