During these unprecedented times, emotional intelligence and wellbeing have become two of the most important skills for any member of any organisation to safeguard their personal resilience, to remain productive and happy in these unprecedented times.

By recognising all the key elements of emotional intelligence, you can drastically develop your own management techniques and increase the morale and productivity of your team.

With stress now, the most common form of work-related illness – an HSE study illustrates that 15.4 million working days were lost to stress, depression or anxiety last year*– the ability to cope with pressure and the demands of working in the public sector is crucial to fostering effective communication, teamwork and management. The effects of working from home since COVID-19 are important to acknowledge and increase the need for those in the workplace to recognise others may be struggling with demands of home and work life, working longer hours and feelings of isolation.

We can deliver this one-day Applying Emotional Intelligence and Ensuring Personal Resilience course at a location of your choice or online on a date to suit you. Learn how to utilise EI to improve workplace well-being and employee performance. Develop a greater level of self-awareness and empathy, alongside an understanding of key techniques to enhance personal resilience.

*Health and Safety Executive Report: Working Days Lost in Great Britain 2017/18

Learning Outcomes

  • Develop your leadership and management skills through understanding key attributes of emotional intelligence
  • Improve organisational and employee performance through enhanced application of EI
  • Recognise and develop strategies for responding to the emotions of others
  • Resolve difficult workplace situations and conflicts by utilising EI
  • Apply EI to enhance team working and improve effectiveness
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:30 - 09:45

Trainer’s Welcome and Clarification of Learning Objectives

09:45 - 10:15

Fundamentals of Emotional Intelligence

  • Understand the fundamental science behind EI to influence your decision-making
  • Develop skills to invoke positive emotions in people to achieve your professional or organisational goals
  • How emotional intelligence can dramatically improve cooperation amongst your colleagues
10:15 - 11:00

Self-Awareness: The Key to Emotional Intelligence

In this session delegates will spend time recognising their own emotions and how they affect their own thoughts and behaviour, considering their strengths and weaknesses, and developing greater self-confidence.

  • Through use of a self-scoring tool, LeaderShaper, you can understand the way you apply your emotional intelligence style, preferences, and behaviour
  • Determine how to effectively, and appropriately, apply your knowledge and feelings in a given situation
  • Explore self-limiting beliefs that you and others may have, and consider the impact they have
11:00 - 11:15

Morning Break

11:15 - 11:45

Social Awareness: Develop Strategies for Different Personality Types

  • Discover how personality types form emotional intelligence
  • Analyse the importance of empathy in demonstrating social awareness
  • Apply tests to discover areas of intrapersonal and interpersonal abilities that require development
11:45 - 13:00

Relationship Management: Develop Strategies for Responding to the Emotions of Others

  • Explore the core strategies for developing more appropriate responses to the emotions of others
  • Being more open-minded and agreeable; to improving empathy skills; to reading people’s body language more clearly; to seeing the effect they have on others; and practising being emotionally honest
13:00 - 14:00


14:00 - 14:45

Leadership Styles: Demonstrating Emotionally Intelligent Leadership

Delegates will participate in an interactive workshop that explains the six leadership styles and discuss their own personal strengths and weaknesses

  • Discover a range of leadership styles and in which circumstances to apply them
  • Explore areas of your leadership style that require further improvements
14:45 - 15:30

Coaching Style: Apply Emotional Intelligence to your Company’s Climate and Culture

  • Assist employees to improve their performance by building long term capabilities
  • Impact on the climate and culture of your organisation by developing a coaching leadership style
  • Apply emotional intelligence in linking long term goals to daily work
  • Consider how you will apply your new Emotional Intelligence thinking in the workplace.
  • Thinking intelligently with emotions, whilst perceiving, expressing, understanding and managing emotions in a professional and effective manner
15:30 - 16:00

Demonstrate Emotionally Intelligent Leadership

  • Develop coaching techniques to improve how you manage difficult conversations
  • Develop a ten-point plan to take back to your organisation and improve EI
  • Assess areas for workplace improvements
  • Learn how to manage change effectively
  • Create efficient and successful teams through effective leadership
16:00 - 16:15

Feedback, Evaluation & Close