Overview
During these unprecedented times, emotional intelligence and wellbeing have become two of the most important skills for any member of any organisation to safeguard their personal resilience, to remain productive and happy in these unprecedented times.
By recognising all the key elements of emotional intelligence, you can drastically develop your own management techniques and increase the morale and productivity of your team.
With stress now, the most common form of work-related illness – an HSE study illustrates that 15.4 million working days were lost to stress, depression or anxiety last year*– the ability to cope with pressure and the demands of working in the public sector is crucial to fostering effective communication, teamwork and management. The effects of working from home since COVID-19 are important to acknowledge and increase the need for those in the workplace to recognise others may be struggling with demands of home and work life, working longer hours and feelings of isolation.
We can deliver this one-day Applying Emotional Intelligence and Ensuring Personal Resilience course at a location of your choice or online on a date to suit you. Learn how to utilise EI to improve workplace well-being and employee performance. Develop a greater level of self-awareness and empathy, alongside an understanding of key techniques to enhance personal resilience.
*Health and Safety Executive Report: Working Days Lost in Great Britain 2017/18
Learning Outcomes
- Develop your leadership and management skills through understanding key attributes of emotional intelligence
- Improve organisational and employee performance through enhanced application of EI
- Recognise and develop strategies for responding to the emotions of others
- Resolve difficult workplace situations and conflicts by utilising EI
- Apply EI to enhance team working and improve effectiveness
