Giving and receiving feedback can often be a challenging responsibility to carry out, but it is also vital to managing and developing your team and ensuring you can get the best out of them. Whether someone perhaps isn’t achieving their full potential and needs motivation, has made an error or if they need to be praised for good work and a positive contribution, feedback should be specific, constructive and fair.

Attend this highly interactive one-day training course, to uncover best ways to deal with challenging conversations, how to manage emotions and respond to criticism. Learn methods to embed a culture of regular, constructive feedback to ensure your team is working well, performing at peak efficiency and remaining happy and motivated.

Learning Outcomes

  • Learn what makes feedback constructive and why this is so important
  • Discuss best practice techniques which ensure your team benefits from regular feedback
  • Assess how to approach and deal with difficult conversations when emotions can be heightened
  • Know how to embed a culture of regular feedback within your teams which leave your colleagues feeling positive and motivated
  • Leave with valuable feedback and an action plan to implement on return to work
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

Understanding Constructive Feedback

  • Learn what makes feedback constructive
  • Why being constructive is not just important, but paramount to creating a positive impact on your team
  • Understanding the importance of objectivity and how to ensure all feedback is fair
  • How to avoid common mistakes
11:00 - 11:15

Morning Break

11:15 - 12:00

Structuring Feedback to Ensure it is Beneficial

  • Understanding how to ensure feedback is well-structured and reasonable
  • Learn the 4-stage feedback technique and how to implement this within your teams
  • Explore the ways you and your team can benefit from feedback, both formal and informal
  • Discuss your experience as a manager of giving feedback: what you did well and what could be done differently
12:00 - 13:00

Managing Anger, Conflict and Emotion

  • Learn key techniques for how to deal with difficult conversations
  • How to word feedback when it is more challenging and may be difficult to hear
  • Explore how to deal with unexpected or negative reactions, including the importance of using empathy
  • Responding to criticism and being able to back up your reasoning as a manager
13:00 - 13:45


13:45 - 14:45

Monitoring Team and Performance

  • Gain key tools and techniques for how to monitor and manage your team’s performance
  • Discuss methods of motivation, especially after having to give disappointing feedback
  • Embedding a culture of regular feedback to ensure an open dialogue which allows you to get the most out of your team year round
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Practise Giving Constructive Feedback

Using real life scenarios and role play exercises, work in groups to practise giving your colleague some difficult feedback. Work with the trainer to understand what works best, gain valuable feedback and grow in confidence on a range of techniques.

  • Embed the day’s learning and leave with a personal action plan to implement with your team upon return to work
16:00 - 16:15

Feedback, Evaluation & Close