Overview
Difficult conversations are inevitable in the workplace. They can occur for a number of reasons and are usually uncomfortable. Reacting to conflict and being able to control the response is a skill that managers need to master. Virtual settings now also bring new challenges for dealing with awkward conversations.
This bespoke in-house training course gives all delegates the tools to enter any difficult conversation and keep control of the situation. Learn how to effectively manage challenging conversations and understand the ways in which you can actively reduce conflict.
This course allows teams to work through practical examples and role-plays to gain the necessary tools to react and respond to difficult conversations.
Learning Outcomes
- Understand the causes of conflict
- Learn how to effectively approach difficult situations
- Explore techniques to actively avoid difficult conversations
- Ensure positive outcomes for all stakeholders
- Learn how to manage difficult conversations by working through practical examples
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.