Being able to listen more effectively can help you better implement instructions from senior management; meet the expectations of your stakeholders and service users, by understanding what is being said to you, and engage more effectively with staff and colleagues. When things go wrong at work, it is often down to people not listening.

With greater demands being put on professionals and some facing information-overload, this interactive course helps you use your listening skills to help you better understand and action essential tasks at work.

Through practical workshops and exercises, this Advanced Active Listening training course gives you the tools and knowledge to be a more effective listener. By taking a quick listening test at the start and end of the day, you will be able to show your progression.

Host this In-House course for your team and leave the day with practical and actionable active listening techniques to be used once you are back in the workplace.

Learning Outcomes

  • Understand what Active Listening is
  • Identify and overcome barriers to difficulty in listening
  • Gain tools and techniques to listen and action key tasks
  • Learn how to be a more advance listener
  • Demonstrate your Active Listening skills through role-plays
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Workshop 1: De-Mystifying Active Listening

  • Identify what is Active Listening
  • Understand the science behind listening
  • In a practical exercise, identify your current listening levels
  • Target where you want to be with G.R.O.W – Goals, Reality, Options, Way Forward
10:45 - 11:00

Morning Break


11:00 - 12:00

Workshop 2: Identify and Overcome Obstacles to Listening

  • Identify influencers that might inhibit your ability to listen
  • Learn how to train your brain to listen to key points more effectively
  • Make your listening skills more efficient
12:00 - 13.00

Workshop 3: Listening to Understand Important Information

  • Learn how to hone in on key information
  • Gain techniques to maintain focus whilst listening to very technical information
  • Use pacing to build up rapport
  • Understand how reflection raises awareness
  • Learn tools to use Active Listening skills in the workplace
13.00 - 14.00


14.00 - 14:45

Workshop 4: The Importance of Feedback

  • Practice paraphrasing to demonstrate understanding
  • Learn when to ask questions to show that you have understood
  • Ask specific and non-specific questions to gauge meaning
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop 5: Active Listening in Action

Through work based role-plays delegates will practice their listening skills.

  • Ensure your listening skills are actively used to understand and action key tasks
  • Practice using your Active Listening skills in a comfortable and non-judgemental learning environment
  • Rehearse your listening skills in a choice of scenarios: water cooler, board meetings, coaching, managers, and meetings with stakeholders/service users
16:00 - 16:15

Evaluation, Feedback and Closing Remarks