Whether your team is big or small, their attitude and outlook on work can make or break your success.

Book and tailor our Developing a Positive Team Culture course to your teams and help them utilise persuasive communication skills to develop a more optimistic outlook. By taking part in a series of practical exercises delegates will gain the skills and techniques in rapport building, overcoming obstacles to team cohesion and being more persuasive managers.

Leave the day with the skills and confidence to effectively build healthy, robust team environments.

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Interested in this topic? Read our How are we influenced by an organisation’s culture? blog and find out what Change Management Expert, David Elverson has to say.

Learning Outcomes

  • Learn how to handle people in difficult situations
  • Looking at ‘status’ in order to use our physicality to best advantage
  • Building rapport – exploring the use of body language to build empathy
  • Listening skills – looking at the 3 levels of listening and at what makes a successful listener
  • An introduction to emotional intelligence in order to develop a better understanding of ‘self’ and ‘self’ value
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:15

Exploring Self-Esteem

  • Introduction to Emotional Intelligence
  • Delivery and review of self-esteem exercise
  • Recognise how to understand and manage ‘self’ before you can understand others
11:15 - 11:30


11:30 - 12:00


  • Assess the impact of different characters
  • Recognise how this affects your self-esteem
  • Use of assertiveness to prevent conflict escalation
  • Explore what assertiveness is and why it is important
12:00 - 13:00

Building Rapport

Looking at eye-contact, physicality and physical positioning in order to successfully build rapport

  • Group exercise
  • Demonstration of rapport building
  • Status – looking at three characters and explaining their physicality
13:00 - 14:00


14:00 - 14:40

Listening Skills

  • What makes it easy/difficult to listen?
  • Explore the effect of listening skills on everyday tasks
  • Establish what the 3 levels of listening are and in what situations they will be used
14:40 - 15:15

Handling People in Difficult Situations

  • Discussion and written exercise
  • Explore how to resolve difficult situations
15:15 - 15:30


15:30 - 16:00

Workshop: Action Planning

  • Delegates will put the day’s learning into action
16:00 - 16:15

Feedback, Evaluation and Close