Whether your team is big or small, their attitude and outlook on work can make or break your success.

Book this In-House Developing a Positive Team Culture course to utilise persuasive communication skills to engender a more optimistic outlook amongst your teams. Take part in a series of practical exercises that will give all delegates skills and techniques in rapport building, overcoming obstacles to team cohesion, and becoming more persuasive managers.

This Developing a Positive Team Culture course provides delegates with the skills and confidence to effectively build healthy, robust team environments.

Learning Outcomes

  • An introduction to emotional intelligence in order to develop a better understanding of ‘self’ and ‘self’ value
  • Building rapport – exploring the use of body language to build empathy
  • Looking at ‘status’ in order to use our physicality to best advantage
  • Listening skills – looking at the 3 levels of listening and at what makes a successful listener
  • Learn how to handle people in difficult situations
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:45 - 10:00

Introduction and Clarification of Learning Objectives

10:00 - 11:15

Exploring Self-Esteem

  • Introduction to Emotional Intelligence
  • Recognise how to understand and manage ‘self’ before you can understand others
  • Delivery and review of self-esteem exercise
11:15 - 11:30


11:30 - 12:00


  • Explore what assertiveness is and why it is important
  • Recognise how this affects your self-esteem
  • Use of assertiveness to prevent conflict escalation
  • Assess the impact of different characters
12:00 - 13:00

Building Rapport

Looking at eye contact, physicality and physical positioning in order to successfully build rapport

  • Group exercise
  • Status – looking at three characters and explaining their physicality
  • Demonstration of rapport building
13:00 - 14:00


14:00 - 14:40

Listening Skills

  • Establish what the 3 levels of listening are and in what situations they will be used
  • Explore the effect of listening skills on everyday tasks
  • What makes it easy/difficult to listen?
14:40 - 15:15

Handling People in Difficult Situations

  • Discussion and written exercise
  • Explore how to resolve difficult situations
15:15 - 15:30


15:15 - 16:00

Question and Answer Session

Action planning