Remote working has dramatically changed interactions between leaders and their teams, whilst facing new challenges and stresses every day. By applying emotional intelligence techniques, as a management tool, you can support your team to adapt and thrive.

Run this bespoke team training for your teams to use EI techniques as a management tool, drive results, and achieve objectives.

Through a range of workshops and public sector focused case studies, this course provides your organisation with a range of tools and long-term skills to enhance leadership skills. Understand the fundamentals of EI and how to apply it at work. Leave the day with a clear action plan to take back to your day-to-day and become a better leader.

Learning Outcomes

  • Develop your leadership and management skills through understanding key attributes of emotional intelligence
  • Improve organisational and employee performance through enhanced application of EI
  • Recognise and develop strategies for responding to the emotions of others
  • Apply EI to enhance team working and improve effectiveness
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Virtual Icebreaker and Clarification of Learning Objectives

10:00 - 11:00

Fundamentals of Emotional Intelligence (EI): The Key Competencies

  • Understand the fundamentals of EI and the nature of emotions
  • Explore how EI can invoke positive emotions in people, and help achieve your professional or organisational goals
  • Determine how to apply EI in a given situation, including improving cooperation amongst your colleagues and managing difficult people
  • Understand the four key competencies of EI, and the 19 capabilities that underpin them
11:00 - 11:15

Morning Break

11:15 - 12:15

Applying EI at Work and to Your Organisation’s Culture

  • Engender an appreciation of EI in your organisation
  • Analyse the importance of empathy to create a positive work culture
  • Assist employees to improve their performance by building long term capabilities through empathy
  • Consider the key capabilities in which you require development, and those of importance in your organisation and those you work with
12:15 - 13:00


13:00 - 13:15

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:15 - 14:15

Emotionally Intelligent Leadership Styles

Delegates will participate in an interactive workshop that explains the six leadership styles and discuss their own personal strengths and weaknesses

  • Discover a range of leadership styles and in which circumstances to apply them
  • Explore areas of your leadership style that require further development
  • Develop a plan to take back to your organisation and improve EI, incorporating assessment of areas for workplace improvements
  • Create efficient and successful teams through effective leadership
14:15 - 14:30

Afternoon Break

14:30 - 15:15

Style of Leadership: The Power of Coaching Conversations

  • Develop coaching techniques to improve how you manage potentially stressful conversations
  • Consider how coaching conversations can become part of your remote working arrangements
  • Understand the To GROW model for coaching conversations
15:15 - 16:00

Workshop: Action-Planning

In this session, delegates will take the time to reflect on what they have learned through the day to prioritise and build capacity to become a better leader moving forward.

16:00 - 16:30

Round Up and Key Takeaways


"The trainer was very knowledgeable and able to answer queries, along with encouraging discussion amongst the delegates so we could learn and develop our knowledge"
Applying Emotional Intelligence HR Advisor, NWL Collaboration of CCB’s
"This course will serve as a catalyst for more in depth reflection and behavioural change"
Applying Emotional Intelligence Director of Hospitals, Isle of Man Govt
"It was a refreshing, open and honest course providing useful tools to use in the work environment"
Applying Emotional Intelligence Section Head, Department of Health