Investing your time in managing the performance of your employees is essential to ensure that your team, service and organisation are all delivering excellent services

As a leader, you are responsible for knowing if your team members are performing well and offering them motivation, support and encouragement.

Join our Effectively Managing Staff Performance course as a team to learn proven techniques to manage difficult conversations, re-engage underperforming staff, maintain and encourage high standards and continuously monitor employee performance with empathy and support.

Leave the day with the skills to identify and prevent underperformance and learn how to motivate, support and encourage staff to meet and exceed organisational performance standards.

Run this bespoke In-House course to understand what personal resilience is; identify what causes stress and develop a personal resilience plan which suits your needs.

Learning Outcomes

  • Understand the key principles of good performance management
  • Learn how to set more effective performance standards
  • Utilise tools and techniques to sustain performance
  • Find out how to effectively manage constructive conversations with staff
  • Take back an action plan to improve people performance management
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Introductions

10:00 - 11:00

Understand the Key Principles of Performance Management

  • Establish what good performance looks like
  • Gain techniques to identify performance issues before productivity becomes a problem
  • Develop techniques to support staff with their performance
11:00 - 11:15

Morning Break

11:15 - 12:00

Managing Constructive Conversations

  • Gain the confidence to raise performance issues with members of staff
  • Ensure the conversations are clear, calm and fair
  • Learn how to be assertive when raising underperformance with staff
  • Develop techniques to deal with objection
12:00 - 13:00

Re-Engaging Underperforming Staff

  • Develop strategies to re-engage underperforming staff
  • Ensure staff are engaged with your organisation’s goals
  • Establish a framework to reinforce positive attitudes and behaviours to benefit the organisation’s performance: loyalty, idea generation, reduced absence and productivity
  • Learn how to improve morale of staff
13:00 - 14:00


14:00 - 14:45

Maintaining Staff Performance

  • Develop techniques to ensure your staff are still performing to a high level
  • Learn how to sustain high levels of performance
  • Understand the importance of regular feedback
  • Deploy leadership techniques to maintain high performance
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Evaluating and Monitoring Staff Performance

  • Develop techniques to evaluate staff performance
  • Gain methods to monitor and improve staff productivity
  • Ensure performance is matched with your organisation’s strategic goals
16:00 - 16:15

Round Up and Key Takeaways