360 feedback is a valuable addition to the overall practice of gathering feedback related to an employee’s performance and development. While manager-to-employee feedback is vital, 360 feedback introduces additional information from peers which might otherwise be missed.

When organisations implement an effective 360 feedback program staff are able to be more self-aware about their skills and behaviours; there’s a more holistic approach to areas of improvement to achieve the organisation’s goals and it provides a more-balanced view of performance and ensures staff are more accountable.

Run our public sector tailored training course ‘Implementing an Effective 360 Feedback Process’ for your team In-House – available online and in-person to fully understand the 360 feedback process and learn how to design more effective 360 feedback questionnaires. Understand how to have constructive conversations with staff and structure feedback to ensure you get the best desired outcome.

Leave the day with an action plan to utilise feedback to aid performance and encourage the right skills and behaviours for your organisation.

Learning Outcomes

  • Learn the fundamentals of 360 feedback
  • Discuss best practice techniques which ensure your team benefits from regular feedback
  • Know how to use 360 feedback to make your colleagues feeling more positive and motivated
  • Leave with an action plan to implement 360-feedback into your workplace


All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

The Fundamentals of 360 Feedback

  • Learn how 360-feedback differs from other performance review processes
  • Understand the 360-feedback process
  • Ascertain who to include in the feedback process
  • Explore the ethical considerations of using 360-feedback
  • Learn how 360 feedback improves professional development
11:00 - 11:15

Morning Break

11:15 - 12:15

Designing 360 Feedback Questions

  • Learn how to write more effective questionnaires
  • Design a better scoring system
  • Gain best practice from reviewing sample questions
12:15 - 13:00

Structuring Feedback to Ensure it is Beneficial

  • Understand how to ensure feedback is well-structured and reasonable
  • Explore the ways you and your team can benefit from 360 feedback
  • Learn how to manage a range of opinions
13:00 - 13:45


13:45 - 14:45

Managing and Maintaining Work Relationships

  • Learn key techniques for how to deal with difficult conversations
  • How to word feedback when it is more challenging and may be difficult to hear
  • Explore how to deal with unexpected or negative reactions, including the importance of using empathy
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: 360 Feedback in Action

  • Learn how 360 feedback can be adopted into professional development
  • Utilise the information to improve staff performance
  • Embed the day’s learnings and leave with a personal action plan to implement with your team upon return to work
16:00 - 16:15

Feedback, Evaluation & Close