Overview
Having constructive conversations is not always easy: some topics can be uncomfortable and dealing with different attitudes can be challenging. But to achieve your objectives, you need to know how to communicate openly and steer conversations in the right direction.
Our In-House Managing Constructive Conversations course is designed to help public sector professionals at all levels gain invaluable communication tools and techniques to effectively manage conversations and ensure they remain productive.
Through expert-led practical workshop sessions and role-play, enhance your listening skills and utilise body language and voice techniques to improve your confidence and make sure you feel in control.
Learning Outcomes
- Learn what makes a topic sensitive to talk about
- Gain listening techniques to answer properly
- Exert greater confidence through your voice
- Utilise the power of body language
- Practise managing productive conversations
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.