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Overview
Business Process Mapping can provide you with powerful techniques to visually depict progression steps and improve efficiencies.
As public sector organisations adapt at pace and scale while remaining productive, it is important to maintain simple and accessible processes. Organisations that build on lessons learnt will improve flexibility, efficiency and resilience in the long term.
Understanding the fundamentals of current systems and processes leads to finding improvements that will have the biggest impact now and in the future. Our Effective Business Process Mapping course led by Certified Management Consultant, Jonathan Bottomer gives you the capability to measure performance, identify problem areas, model current and future processes and validate change.
Through interactive workshops and tutor-led discussions gain the essential skills to confidently streamline workflows, map multiple projects at once and communicate visually to all stakeholders.
Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.
Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.
Learning Outcomes
- Measure success by your workflows
- Set out your priorities in process changes
- Create and implement stakeholder buy-in
- Learn about the different methods of modelling processes
- Understand the fundamentals of business process mapping
