Available Dates


Business Process Mapping can provide you with powerful techniques to visually depict progression steps and improve efficiencies.

As public sector organisations adapt at pace and scale while remaining productive, it is important to maintain simple and accessible processes. Organisations that build on lessons learnt will improve flexibility, efficiency and resilience in the long term.

Understanding the fundamentals of current systems and processes leads to finding improvements that will have the biggest impact now and in the future. Our Effective Business Process Mapping course led by Certified Management Consultant, Jonathan Bottomer gives you the capability to measure performance, identify problem areas, model current and future processes and validate change.

Through interactive workshops and tutor-led discussions gain the essential skills to confidently streamline workflows, map multiple projects at once and communicate visually to all stakeholders.

trainer photo
Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

Read more

Learning Outcomes

  • Measure success by your workflows
  • Set out your priorities in process changes
  • Create and implement stakeholder buy-in
  • Learn about the different methods of modelling processes
  • Understand the fundamentals of business process mapping
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:00 - 09:30


09:30 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Case for Business Process Mapping

  • What is Business Process Mapping?
  • What are the benefits of modelling your end-to-end processes?
10:45 - 11:00

Morning Break

11:00 - 11:30

Understanding the Purpose of Your Systems

  • How many steps?
  • Validate change
  • Evaluate areas of improvement
  • Identify and model your current processes
11:30 - 12:30

Modelling Your Business Processes

What do you want to achieve and how do you get there?

  • Actors and tasks
  • Process flows and decisions
  • What does success look like?
  • External and internal processes
  • Setting out your priorities through activity diagrams
12:30 - 13:30


13:30 - 14:30

Process Mapping Guide

Differentiate between the different methods of process mapping and establish which is best for your process changes

  • Flow charts
  • SIPOC maps
  • High-level
  • Detailed
  • Swimlane
  • Relationship
  • Value Stream
14:30 - 15:00

Identifying Key Factors and Stakeholders

  • Documenting tasks
  • What are the milestones?
  • Clearly mapping your timelines
  • Manage challenges and barriers effectively
  • Create and implement your stakeholders’ involvement
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Implementation of Change

In this interactive session, learn how to implement change. 

  • Frequent changes
  • Measure success
  • Understand the end goal and how to get there in your organisation
  • Apply the step-by-step measures to implement your process improvements
16:00 - 16:15

Feedback, Evaluation and Close