Communicating internal or external policies can be a time consuming and complex task. Whether you are writing HR or financial policies or procedures for your organisation, it is essential that they are communicated clearly, succinctly and concisely.

This Successfully Writing Policies and Procedures training course will give your team the necessary skills and tools to communicate policies in plain English, with the limited use of jargon and technical language. Write policies, internal procedures and guidance that can be clearly understood and acted upon.

By hosting this Successfully Writing Policies and Procedures training course, help your team gaining the essentials to policy writing, learn techniques on how to plan your policy document, organise information in a coherent and structured way,  create clear and concise messages, and turn technical language into engaging prose.

Through real-life policy materials, you will improve how you communicate policies, to ensure maximum impact.

Learning Outcomes

  • Understand the essentials of writing policiesand procedures
  • Learn how to effectively plan a policy or process document
  • Gain tools and techniques to organise information
  • Use plain English tools to create clear and concise policy documents
  • Turn technical information into understandable prose
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Essentials of Writing Policies

  • Understanding the reader
  • Who is the policy document for?
  • Producing a hierarchy of information
  • Consider the differences between writing for compliance and governance
  • Know how to write so you are understood, not misunderstood
10:45 - 11:00

Morning Break

11:00 - 12:00

Planning a Policy and Procedures Document

  • Discover planning tools and frameworks
  • Develop techniques to help you identify relevant purpose and content
12:00 - 13:00

Organising Information

  • Understand how to group different types of information
  • Learn how to effectively present information
  • Discuss reading patterns on paper and on screen to decide on the best layout for your work
  • Gain best practice techniques to focus on value not volume of information
13:00 - 14:00


14:00 - 14:30

Create Clear and Concise Messages

  • Understand what clear English is and how to achieve it
  • Learn how to use a concise writing style to make sure your message clear and understandable
14:30 - 15:00

Why Knowing the Difference between Technical Language and Jargon is Key

  • Take a look at what language you should avoid to make work readable
  • Learn how to keep meaning in your writing without confusing your audience
15:00 - 16:00

Writing Policy: Reviewing Real-Life Policies and Procedures

To embed today’s learning, participants will review real-life policy examples to quality assure them using some criteria discussed during the day’s course