As problems are complex in the workplace, it is important for leaders to develop their problem-solving skills to resolve issues before they become too difficult to deal with.

Attend this Complex Problem-Solving for Leaders course to improve your current problem-solving practices and procedures and learn how to approach problems as opportunities. Gain tools and techniques that will help you to identify the right solution, recognise when a course of action needs to be changed and communicate clearly with your stakeholders.

Leave the day with a clear action plan and a better idea of how building trust within your team and organisation can help you to implement solutions effectively.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will be using Zoom to deliver this course.  

trainer photo
Nicola Lowit
Training Consultant

Nicola is an experienced Senior Civil Servant, trainer, facilitator, and mindfulness teacher. With a background in learning and development, she worked in the voluntary sector and for the Open University before joining Central Government as an Education Advisor to prisons in England and Wales. Since then, Nicola has worked in a number of high profile roles within the Prison Service and the Ministry of Justice, including leading negotiations with the Youth Justice Board for the provision of custodial places for young people; setting up and leading the first Cross-Departmental Strategy Unit for Women in the Criminal Justice system; and ...

Read more

Learning Outcomes

  • Understand the importance of emotional intelligence in complex problem solving
  • Learn how to approach problem-solving as an opportunity to develop a creative solution
  • Identify the resources and tools you need to successfully implement your solution
  • Learn to communicate clearly and persuasively to build trust and get stakeholders on-board
  • Improve current practices and procedures to overcome challenges and adapt quickly
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:25 - 09:30


09:30 - 09:45

Trainer’s Welcome and Clarification of Learning Objectives

09:45 - 10:30

Workshop: Define Your Problems

Delegates will discuss different problems they have encountered, how they can differ in their complexity, and how it has affected them in coming up with solutions.

10:30 - 11:15

Using Emotional Intelligence to Find Solutions

  • Determine how you currently address problems
  • Understand the role of emotional intelligence and rational decision-making when solving an issue
  • Learn about the relationship between management, leadership, emotional intelligence, and problem-solving
  • Improve your current problem-solving processes
11:15 - 11:30

Morning Break

11:30 - 12:15

Identify the Right Approach to Tackle an Issue

  • Learn how to approach problem-solving as an opportunity
  • Generate options and collaboration to find creative solutions
  • Involve your team in the process and get their buy-in
  • Establish the practical implications to implement the solution
12:15 - 13:00


13:00 - 13:15

Reflection Session

  • Delegates feedback on what they have learned so far
13:15 - 14:15

How Communication Impacts Problem-Solving

  • Creating engagement and trust: internal v. external communication strategies
  • Learn how to communicate to get buy-in from stakeholders
  • Discuss the communication problems you have encountered when facing a problem recently
  • Remain coherent when communicating despite setbacks
14:15 - 15:00

Act, React, Adapt and Cope

  • Focus on action: integrate execution and management as part of the process
  • Ensure disciplined execution: commit and remain clear with your teams
  • Recognise when to react and communicate about changes
  • Embed adaptive learning into the process: rapid information-sharing and feedback
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Action Planning: Prepare for the Next Challenge

This session will provide delegates time to plan how to engage with stakeholders and improve current problem-solving processes within their organisation.

16:00 - 16:15

Feedback, Evaluation and Close


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT