Limited Spaces Available


Whether your mind goes blank, sweaty palms kick in or you heart starts racing, we know producing confident and clear responses on the spot is not easy.

Our Quick Responses to Complex Situations training course has been specifically designed to help you react confidently to tricky situations, master the art of quick thinking, remain calm and collected to structure your response swiftly and maximise impact.

Through interactive exercises ran by RADA Trained Communication Expert, Sandra Miller, work in small groups to perfect your responses to complex situations and receive detailed feedback that you can put into practice once back in the office.

COVID-19 Safety at Our Events
The safety of our delegates is extremely important to us, to find out what measures we have in place to ensure our face-to-face courses remain COVID-19 safe, click here. 

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Sandra Miller
Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.

Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.

Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.


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Learning Outcomes

  • Address concerns that can slow your thinking
  • Learn how to pre-empt tricky questions and scenarios
  • Identify situations where your ability to think quickly is challenged
  • Embed effective techniques and processes to use beyond the course


All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives



10:00 - 11:00

Workshop: The Rules of Responding to Complex Questions

  • Why does quick thinking feel so challenging?
  • Understand when and why quick thinking is essential
  • Learn about the impact of quick thinking in a business context
  • Explore the steps you can take to make yourself feel more prepared
  • Discuss different approaches and the importance of practicing techniques such as silence, breathing, body language and eye contact
11:00 - 11:15

Morning Break

11:15 - 12:00

Address the Barriers to Thinking Quickly – How to Communicate Better

  • Spontaneous challenge to practice learning
  • Dealing with our fears around quick thinking
  • Know the importance of how to present yourself
12:00 - 13:00


13:00 - 14:00

Structuring Your Responses

  • Using threes
  • Telling stories
  • Providing examples
  • When and how to say “no”
  • Conclude, explain and conclude again
  • Discover a range of quick-thinking techniques
  • Look at ways of structuring your responses to reduce anxiety regarding quick thinking.
14:00 - 14:45

Finding Your Style

  • Looking at personality styles
  • Asking Questions
  • Practice
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Putting It All Into Practice

Apply your learnings from the day to a series of group exercises and receive individual feedback from the Trainer on the quality of your response.

  • Final one-minute challenge
16:00 - 16:15

Feedback, Evaluation & Close


Central Government & Agencies

Delegate Price
£495 + VAT

Local Government, Housing, Education & Health

Delegate Price
£445 + VAT


Delegate Price
£445 + VAT

Private Sector

Delegate Price
£595 + VAT


Central London


"Great course. Very open and encouraging trainer who created a friendly atmosphere"
Quick Responses to Complex Situations Volunteer Recruitment Manager, Mercy Ships UK
“I really enjoyed this course. I found many of the activities useful and the trainer was very good at delivering information whilst keeping my attention. I have certainly learnt some new skills.”
Quick Responses to Complex Situations Executive Assistant, University of Cambridge
“Fantastic course, trainer and facilitator. I am really pleased I attended the course and have learned new skills and techniques. The course was very informative, interactive and well organised. It was great to hear how the other delegates work and all help each other to improve our skills.”-
Quick Responses to Complex Situations Executive Assistant, Saint Francis Hospice
"A really useful course run by a fantastic training provider who gave great ideas, examples and opportunities to practise"
Quick Responses to Complex Situations Communications Manager, Notting Hill Clements