Limited Spaces Available


With many decisions having to be made daily that may have long-term implications, it is more important than ever to make them quickly and concisely.

Quick thinking lets you offer ideas that can be built upon by other people in a collaborative environment. Whether you are faced with a challenging question, put on the spot, or asked to defend a difficult decision, succinctly articulating your decisions is also a vital skill to have.

This virtual Quick Responses to Complex Situations training course has been specifically designed to help you think on the spot and react confidently to tricky situations. Attend this course to identify and overcome the barriers to quick thinking and structure your response more succinctly to maximise impact.

Through virtual breakout rooms, delegates will work on exercises in smaller groups to perfect their responses to complex situations and receive feedback through the course of the day from Sandie Miller about their communication skills. Leave the day with communication techniques to help deliver a more confident response to complex situations.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will be using Zoom to deliver this training course.

trainer photo
Sandra Miller
Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.

Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.

Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.


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Learning Outcomes

  • Learn how to pre-empt potentially tricky questions and scenarios
  • Identify situations where your ability to think quickly is challenged
  • Address concerns that can slow your thinking
  • Embed effective techniques and processes to use beyond the course
  • Gain individual feedback from Sandra Miller, a RADA trained communications expert


All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

The Chair will discuss delegate experiences with quick thinking in order to identify personal objectives for the day and tailor the course to specific requirements


10:00 - 11:00

Workshop: The Rules of Responding to Complex Questions

  • Understand when and why quick thinking is essential
  • Why does quick thinking feel so challenging?
  • Learn about the impact of quick thinking in a business context
  • Explore the steps you can take in order to make yourself feel more prepared
  • Discuss different approaches and the importance of practicing techniques such as silence, breathing, body language and eye contact
11:00 - 11:15

Morning Break

11:15 - 12:00

Address the Barriers to Thinking Quickly – How to Communicate Better

  •  Know the importance of how to present yourself
  • Dealing with our fears around quick thinking
  • Spontaneous challenge to practice learning
12:00 - 12:45


12:45 - 13:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:00 - 14:00

Structuring Your Responses

Look at ways of structuring your responses to reduce anxiety regarding quick thinking.

  • Discover a range of quick-thinking techniques
  • Using threes
  • Providing examples
  • Conclude, explain, conclude again
  • Telling stories
  • When and how to say “no”
14:00 - 14:45

Finding Your Style

  • Looking at personality styles
  • Asking Questions
  • Practice
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Putting It All Into Practice

Delegates will apply their learnings from the day to a series of group exercises and receive individual feedback from the Chair on the quality of their responses.

  • •Final one-minute challenge
16:00 - 16:15

Round Up and Key Takeaways


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT


"Great course. Very open and encouraging trainer who created a friendly atmosphere"
Quick Responses to Complex Situations Volunteer Recruitment Manager, Mercy Ships UK
“I really enjoyed this course. I found many of the activities useful and the trainer was very good at delivering information whilst keeping my attention. I have certainly learnt some new skills.”
Quick Responses to Complex Situations Executive Assistant, University of Cambridge
“Fantastic course, trainer and facilitator. I am really pleased I attended the course and have learned new skills and techniques. The course was very informative, interactive and well organised. It was great to hear how the other delegates work and all help each other to improve our skills.”-
Quick Responses to Complex Situations Executive Assistant, Saint Francis Hospice
"A really useful course run by a fantastic training provider who gave great ideas, examples and opportunities to practise"
Quick Responses to Complex Situations Communications Manager, Notting Hill Clements