While you’re working hard to provide the best possible service in the worst possible circumstances, sadly not everyone will have subscribed to the #BeKind movement.
We really hope the number of compliments you receive has gone up. We’re sure the number of complaints you will receive will too.
This two-hour Masterclass is here to help you write more efficient, empathic responses that show the reader they’ve been understood and heard.
Following this training, we’re offering the chance for you to receive detailed, objective feedback on your writing from Sue Calthorpe, our written skills trainer, who gave a TEDx talk on ‘How to Be Heard, Not Herd’ in December 2019.