Overview
* Online course available – get in touch to find out more options*
Public sector organisations are facing increased scrutiny and pressure to excel at customer service and handle complaints effectively.
To ensure your organisation can effectively handle complaints from the first response, staff must understand how to efficiently communicate and write credible, succinct and comprehensible responses to complaints.
Run this ‘Effective Responses to Complaints in the Public Sector’ course for your team In-House, to gain essential training through a combination of expert tutor input, case studies and practical exercises. Leave the day with the necessary techniques to deliver effective written responses to complaints.
Learning Outcomes
- Understand what is working and what needs improvement in public sector complaints letter writing
- Learn from best practice how to respond to a complaint
- Effectively assess and plan your reply
- Develop practical written techniques to elicit information from colleagues
- Create credible correspondence moving forward
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.