* Online course available – get in touch to find out more options*
Public sector organisations are facing increased scrutiny and pressure to excel at customer service and handle complaints effectively.
To ensure your organisation can effectively handle complaints from the first response, staff must understand how to efficiently communicate and write credible, succinct and comprehensible responses to complaints.
Run this ‘Effective Responses to Complaints in the Public Sector’ course for your team In-House, to gain essential training through a combination of expert tutor input, case studies and practical exercises. Leave the day with the necessary techniques to deliver effective written responses to complaints.