Overview
Schools, colleges and universities are facing increased scrutiny to excel at customer service and handle complaints effectively. Additionally, the coronavirus pandemic has affected schools’ usual processes and timescales for complaints.
To ensure your organisation can effectively handle complaints from the first response, staff must understand how to efficiently communicate and write credible, succinct and comprehensible responses to complaints.
This ‘Effective Responses to Complaints in Education’ In-House course, will deliver effective written responses to complaints, through a combination of expert tutor input, practical case studies and supported exercises for you and your team.
Run this interactive course for your team In-House and leave with the techniques and skills to make sure you and your organisation can effectively handle complaints producing the best possible outcome.
Learning Outcomes
- Understand what is working and what needs improvement in complaints letter writing
- Learn from best practice how to respond to a complaint
- Effectively assess and plan your reply
- Develop practical written techniques to elicit information from colleagues
- Create credible correspondence moving forward
