Overview
According to the UK Customer Satisfaction Index, customer satisfaction has begun to increase within the public sector during the last year. To maintain this upward trend, you must continue to develop your customer service strategies.
Understanding and identifying service users’ differing needs are vital to being able to provide efficient, specific services to everybody; for example, people from diverse cultural backgrounds or individuals with disabilities. On this course, learn how to empower your staff to provide excellent customer service, and equip them with the tools to communicate effectively with all service users.
This interactive Excelling at Customer Service training course equips you with best practice on how to effectively communicate with your organisation’s service users, understand how their needs may vary and how to impart these skills on your team upon return to work.
Learning Outcomes
- Understand what exceptional customer service should consist of
- Learn how to ensure all communications are clear and easily understood
- Gain best practice advice for excellent customer service
- Establish how to implement effective training for all customer service staff
- Develop an action plan for your organisation that will ensure high levels of customer satisfaction
