Overview
Public sector organisations have done a terrific job at assisting vulnerable people during this difficult time. However, providing support both remotely and virtually to vulnerable customers and service users is challenging for all involved.
This ‘Remotely Supporting Vulnerable Service Users’ In-House course will increase the awareness, capabilities and confidence of front-line staff in identifying and supporting customers who may be potentially vulnerable.
Run this course for your organisation to understand what vulnerability is and how it affects individuals; gain a better understanding of coronavirus vulnerabilities; recognise potential organisational risk of harm, and ensure you adapt to people’s needs.
During this course, delegates will explore the 4 key steps in supporting vulnerable service users.
Learning Outcomes
- Understand what vulnerability is and how it affects individuals
- Discover different approaches to help recognise potentially vulnerable customers
- Identify the specific needs customers have when dealing with organisations
- Gain practical knowledge on how to adapt service levels to effectively meet these needs
