Available Dates
-
DateVenueAvailabilityPurchase
Overview
Service design prioritises users in the design process by putting their needs at the forefront. In the public sector, this means designing services that are more efficient, effective, and user-friendly.
Attend Service Design for the Public Sector to learn how service design can help you identify user needs and co-design services with stakeholders and frontline staff. Deliver better services by understanding the user journey and the underlying processes that facilitate it.
Make your services better and your users happier by embracing the power of exceptional service design.
Sarita has over 25 year’s experience working across multiple public and private sectors and brings her hands-on experience and real case studies that reflect her broad and rich career from the frontline to the Executive Board.
A veteran strategist, commissioner and programme manager working across the NHS landscape, public health, the police, and crime commissioner worlds and local government, Sarita understands how to “do business” across sectors and has developed a strong reputation for delivering successful complex projects through effective collaboration.
Sarita speaks on social impact and collaborative models at national events, including the CIPFA ...
Learning Outcomes
- Get familiar with the key principles of service design
- Understand the importance and insights of mapping the user journey
- Co-design your services with stakeholders across your organisation
- Identify areas of improvement where you can apply service design thinking
- Start implementing a service design philosophy in your work
