Overview
According to the UK Customer Satisfaction Index for 2020, the UK had lower customer satisfaction compared with 2019. Due to unprecedented growing expectations, changing digital landscapes and varying customer needs, it is increasingly important for public sector organisations to take a more serious look at the robustness of their customer service strategy.
Understanding and identifying service users’ differing needs is vital to being able to provide efficient, specific services to everybody; for example, people from diverse cultural backgrounds or individuals with disabilities.
Book this Ensuring Customer Service Excellence training course, to empower your staff to provide excellent customer service, and equip them with the tools to communicate effectively with all service users.
Uncover best practice on how to effectively communicate with your organisation’s service users, understand how their needs may vary and how to impart these skills on your team upon return to work. Leave with the skills to effectively deliver excellent customer service to all groups in your locality and ensure a positive service environment throughout every interaction.
Learning Outcomes
- Understand what exceptional customer service should consist of
- Learn how to ensure all communications are clear and easily understood
- Explore innovative ways of creating lasting customer relationships
- Establish how to implement effective training for all customer service staff
- Develop an action plan for your organisation that will ensure high levels of customer satisfaction
