Team Training: Implementing Continuous Improvement Strategies

Overview

The benefits of implementing a continuous improvement (CI) strategy are crucial for bringing efficiency and innovation to all public services.

CI is an approach in which all staff seek out, support and implement changes to provide better services and improve cost-effectiveness.

This bespoke training course explains how applying CI’s tools and techniques can help to focus on remote activity, people and resources on serving customers, eradicating waste and improving organisational efficiencies.

Run this Course In-House

Learning Outcomes

Understand how continuous improvement (CI) can benefit your organisation and colleagues
Learn effective tools and techniques in how to implement CI in your organisation
Recognise best practice from previous public sector implementation
Understand key CI concepts, such as Kaizen, Takt Time, and the 7 Wastes
Ensure your organisation’s long-term improvements are met

All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
[email protected]

Agenda

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09:15 - 09:45

Registration

09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30

De-Mystifying Continuous Improvement

This session will be a mixture of trainer-led presentations on the theory of continuous improvement combined with interactive exercises covering:

What is continuous improvement?
The origins of continuous improvement
Continuous improvement rumours and myths

10:30 - 11:15

Developing a Culture of Continuous Improvement

Understand how continuous improvement can benefit your organisation
Learn from case studies how to eliminate waste and reduce delays
Get things right first time to enhance quality and lower costs
Empower staff and motivate them to sustain results

11:15 - 11:30

Morning Break

11:30 - 13:00

Theory: Continuous Improvement Tools and Techniques

Through a series of trainer-led presentations and interactive exercises, this session will explore key areas of the theory of continuous improvement, focusing on the following learning areas:

Kaizen
Plan-Do-Check-Act
Organisational culture
The emotional cycle of change and managing resistance to change
Sustain and scale-up

13:00 - 14:00

Lunch

14:00 - 16:00

Workshop: Implementing Continuous Improvement Tools and Techniques

Through a series of interactive exercises, this session will enable you to successfully implement a CI toolkit within your organisation

Waste & Value

The 7 Wastes
Value stream mapping
No errors forward

Customer-Focused Improvements

Voice of the customer
One-piece flow:
– Just in time
– Pull systems
– Takt time
– Standardised work
– Problem-solving

Visual Management

Information centres
5S
Master schedules
RACI

16:00 - 16:15

In-House: Implementing Continuous Improvement Strategies