With many decisions, big and small, having to be made on a daily basis that may have long-term implications, it’s more important than ever to be able to make them quickly and concisely.

Quick thinking lets you offer ideas that can be built upon by other people in a collaborative environment. Whether you are faced with a challenging question, put on the spot, or asked to defend a difficult decision, succinctly articulating your decisions is also a vital skill to have.

This ‘Quick Responses to Complex Situations’ training course will be specifically designed to help you and your colleagues think on the spot and react confidently to tricky situations.

Host this course for your teams to gain tried and tested techniques to enable them to be more confident with quick responses to complex questions and situations: learn communication techniques to help deliver a more confident response; learn how to emanate confidence remotely; identify and overcome the barriers to quick thinking; structure their response in a more succinct way, and learn how to maximise the impact of their responses virtually.

Learning Outcomes

  • Learn how to pre-empt potentially tricky questions and scenarios
  • Identify situations where your ability to think quickly is challenged
  • Address concerns that can slow your thinking
  • Embed effective techniques and processes to use beyond the course
  • Gain individual feedback from a communications expert
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:45 - 10:15

Chair's Welcome and Clarification of Learning Objectives

The Chair will discuss delegate experiences with quick thinking and measure current ability, in order to identify personal objectives for the day and tailor the course to specific requirements

10:15 - 10:45

The Need for Quick Thinking

  • Understand when and why quick thinking is essential
  • Learn about the impact of quick thinking in a business context
  • Discuss different approaches and the importance of practicing techniques
10:45 - 11:00

Morning Break

11:00 - 12:00

Workshop: Address the Barriers to Thinking Quickly

  • Identify internal and external factors that can inhibit your performance
  • Eliminate the element of surprise and buy yourself thinking time
  • Pick up on clues and cues, such as body language
12:00 - 13:00


13:00 - 14:00

Retrain Your Brain

  • Structure your thoughts logically
  • Learn techniques to block out distractions
  • Identify what a question is really asking
14:00 - 14:45

Maximise the Impact of Your Responses

  • Ensure your responses are engaging, relevant and well-articulated
  • Learn ways to measure the impact of your responses
  • Turn a tricky question into an opportunity for you
14:45 - 15:00

Afternoon Break

15.00 - 16:00

Putting It All Into Practice

Delegates will apply their learnings from the day to a series of group exercises and receive individual feedback from the Chair on the quality of their responses

16:00 - 16:15

Feedback, Evaluation & Close