Have you ever been sworn at work? Do you struggle to manage your emotions when receiving aggressive verbal complaints?
If so, then we have the course for you.
Our Handling Aggressive Verbal Complaints In-House course is a no holds barred course to help you and your team gain the confidence and skills to handle aggressive verbal complaints.
Through interactive roleplays and exercises, designed to simulate real-life situations. Book this in-house course to learn how to calmly respond to aggressive complainants whilst staying poised and with your emotions controlled.
As a team, you will be challenged with aggressive verbal behavior to help you develop your self-belief when it comes to handling aggressive customers.