This course has passed.


Your organisation will have a diverse range of staff with different needs which means communication needs to be accessible and understandable to all.

Our Effective Inclusive Communication course gives you the tools and methods for clear and concise communication while creating an environment that will help everyone communicate better – whatever their individual need.

Through interactive workshop sessions, learn how to identify and overcome potential barriers to communication; apply effective written and verbal communication technique and utilise efficient technology to improve accessibility.

Develop an inclusive communications toolkit to take back to your organisation.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards, and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course

trainer photo
Morwenna Stewart
Communications Consultant

Morwenna works with organisations and individuals as a qualified coach and trainer – to improve their written communications and personal performance.

She worked in marketing and communications for 20 years before working for herself as coach, trainer, consultant.

Morwenna works with public and private sector organisations and individuals on:

  • technical report writing
  • copywriting for websites and intranets
  • accessible communications (meeting accessibility legislation)
  • personal communications – interviews, presenting, career progression
  • specialist neurodiversity workplace coaching – including autistic, ADHD, dyslexic, dyspraxic.

Her recent clients include Barclays Bank; ...

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Learning Outcomes

  • Understand the key principles of inclusive communication
  • Gain tools and techniques to overcome barriers to communication
  • Learn the nuances of inclusive language
  • Develop strategies for more inclusive communication
  • Take back an inclusive communications toolkit to your organisation
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

Principles of Inclusive Communications

  • Understand the importance of inclusive communication
  • Identify and challenge potential barriers to communication
11:00 - 11:15

Morning Break

11:15 - 12:15

Effective Written and Verbal Communication

  • Learn the nuances of inclusive language
  • Incorporate inclusive language into your organisation
  • Apply best practice for verbal and written communication
  • Standardise rules on internal communication
12:15 - 13:15

Channels of Communication: Utilise Technology

  • Utilize channels of communication to promote inclusion
  • Find out how to use free and accessible tools to better communicate
  • Learn how to effectively use technology to communicate across the workforce
13:15 - 14:00


14:00 - 15:00

Strategies for Communication

  • Discuss with the trainer and delegates how you would improve your current communication policies
  • Ensure all staff are aware of your inclusive communication policies
  • Align existing communication practices, strategies and procedures with an inclusive approach
  • Exercise- creating an inclusive communications strategy
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Develop an Inclusive Communications Toolkit

In this session, take time to review your organisation’s existing policies for inclusive communication and reflect on how the course learnings can be applied to your workplace.

  • Take back a robust inclusive communications toolkit to your organisation
  • Align your communication procedures with best practice
  • Ensure all communication is clearly understood by staff
16:00 - 16:15

Round Up and Key Takeaway