This course is now sold out.


Our Quick Responses to Complex Situations training course has been specifically designed to help you react confidently to tricky situations, master the art of quick thinking, remain calm and collected to structure your response swiftly and maximise impact.

Through interactive exercises ran by RADA Trained Communication Expert, Sandra Miller, work in small groups to perfect your responses to complex situations and receive detailed feedback to put into practice once back in the office.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver the course.

trainer photo
Sandra Miller
Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.

Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.

Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.


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Learning Outcomes

  • Address concerns that can slow your thinking
  • Learn how to pre-empt tricky questions and scenarios
  • Identify situations where your ability to think quickly is challenged
  • Embed effective techniques and processes to use beyond the course
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

Workshop: The Rules of Responding to Complex Questions

  • Why does quick thinking feel so challenging?
  • Understand when and why quick thinking is essential
  • Learn about the impact of quick thinking in a business context
  • Explore the steps you can take to make yourself feel more prepared
  • Discuss different approaches and the importance of practicing techniques such as silence, breathing, body language and eye contact
11:00 - 11:15

Morning Break

11:15 - 12:00

Address the Barriers to Thinking Quickly – How to Communicate Better

  • Spontaneous challenge to practice learning
  • How to deal with our fears around quick thinking
  • Understand the importance of how to present yourself
12:00 - 13:00


13:00 - 14:00

Structuring Your Responses

  • Using threes
  • Storytelling
  • Providing examples
  • When and how to say “no”
  • Conclude, explain and conclude again
  • Discover a range of quick-thinking techniques
  • Look at ways of structuring your responses to reduce anxiety regarding quick thinking
14:00 - 14:45

Finding Your Style

  • Looking at personality styles
  • Asking Questions
  • Practice
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Putting It All in Practice

Apply your learnings from the day with a series of group exercises and receive individual feedback from the Trainer on the quality of your response

  • Final one-minute challenge
16:00 - 16:15

Feedback, Evaluation & Close