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The ability to make an impression when you speak is an invaluable tool. Learn how to overcome the common pitfalls of public speaking and communicate with confidence.

Join Communications Consultant, Sandra Miller, on this interactive one-day Speaking with Impact training course to maximise your verbal communication.

Throughout the day you’ll receive individual feedback to improve your public speaking skills and take away key tips on how to prepare yourself for stressful situations. In a friendly, open and collaborative environment, take part in practical exercises and learn how to speak confidently, retain an audience’s attention and feel in control.

COVID-19 Safety at Our Events
The safety of our delegates is extremely important to us, to find out what measures we have in place to ensure our face-to-face courses remain COVID-19 safe, click here

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Sandra Miller
Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.

Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.

Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.


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Learning Outcomes

  • Develop your ability to communicate with confidence
  • Understand the seven core qualities for concise, measured messages
  • Motivate others in your organisation with your new speaking techniques
  • Build spontaneity and improvisation into your repertoire so instant impact is ensured
  • Gain essential vocal preparation tools for important meetings and high stress situations
  • Challenge your preconceptions of effective verbal communication in a supportive environment
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Clarification of Learning Objectives

10:00 - 10:30

First Impressions

  • Understand the impact of first impressions
  • Focus on how you can improve initial impressions
10:30 - 11:15

The 7 Ingredients of Excellent Communication 

  • Learn the 7 key ingredients to effective verbal communication
  • Start to include them into how you think about speaking
11:15 - 11:30

Morning Break

11:30 - 12:15

The Art of Delivery

  • Start to include new skills
12:15 - 13:00

Preparation and Structure   

  • Unlock how you prepare and structure your speech and presentations
13:00 - 14:00


14:00 - 14:30

The Opening

  • Focus on the first words you speak and how they affect perception
14:30 - 14:45


14:45 - 15.15

Building Confidence 

  • Develop a robust, confident style
  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills
15.15 - 15:45

Spontaneous Final Presentation   

  • Compare to earlier work and gauge progress
  • Build spontaneity and dynamism into your verbal communication
  • Take concrete lessons from throughout the day and put them into practice
15:45 - 16:00

Action Planning

  • Maximise the impact of the day by selecting achievable aims and objectives for personal verbal development
  • Build a plan to take learning forward and make sure that the lessons learned are put into practice in the workplace
16:00 - 16:15

Feedback, Evaluation & Close

  • Build a plan to take learning forward and make sure that the lessons learned are put into practice in the workplace
  • Maximise the impact of the day by selecting achievable aims and objectives for personal verbal development


etc. Venues – Marble Arch, London

Garfield House 86 Edgware Road, London, W2 2EA


“I would highly recommend this course to improve your confidence in public speaking. The teacher was knowledgeable, patient and engaging. I really enjoyed it"
Speaking with Impact Grade 7 Lawyer, Government Legal Department
"Enjoyable and worthwhile – you will learn and be better at your job at the end of the course!"
Speaking with Impact Fraud Specialist, NHS Business Services Authority