Overview
We know dealing with complaints is no easy task. That’s why our Developing Effective Written Responses to Complaints in Healthcare course gives you advanced complaint handling letter writing skills, so you can deal with complaints efficiently and quickly.
Through a combination of group discussions, practical exercises and individual feedback from Communications Specialist, Sue Calthorpe, learn valuable skills and techniques to resolve complaints in a supportive environment.
By writing more effective responses to complaints, your organisation can improve its reputation; rebuild trust with patients, carers, and their families and avoid escalation of complaints to the Ombudsman.
Through practical exercises leave the day with the techniques and confidence to write more effective responses to complaints, as well as a comprehensive booklet which will provide reference for your return to work.
Unlocking the Power of Virtual
Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practices with your peers and leave the day with the skills you need.
Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.
Please note we will be using Zoom to virtually deliver this course.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...
Learning Outcomes
- Effectively assess and plan your reply
- Create credible correspondence moving forward
- Learn from best practice how to respond to a complaint
- Identify the ‘trigger point’ to ensure you answer the question
- Understand what is working and what needs improvement in healthcare complaints letter writing
