FAQs

  • Can I book without a purchase order number?

    We do not require a PO number for a booking to be placed, as long as you have internal authorisation to place the booking. Once a PO number is obtained, simply email enquiries@moderngov.com

  • I am booking more than one place, are there any further discounts available?

    Additional delegate places can be discounted. Group bookings of 3 or more can be further discounted at the discretion of the management. Please contact enquiries@moderngov.com for more information.

  • Which rate category do we fit into?

    Categories are defined as follows;

    • Local Government: includes; all forms of Local Authority, Universities, Schools. Colleges, Independent Education Providers, Housing Associations, Independent Care Homes, Social Enterprises, NHS, Police Services, Fire and Rescue Services, Associations and Unions.
    • Central Government: includes; all Central Government Departments, Executive Agencies, Non Departmental Public Bodies and Devolved Administrations.
    • Voluntary Sector: includes Non Profit organisations, and Charities (not related to Public Sector). Please note that Charities must provide their Charity Number at the time of booking.
    • Private Sector: other companies and organisations not listed above.
  • Can I gain CPD points? If so, how many?

    CPD points can be gained for all our events. 1 point is given for every hour of participation.

  • Why haven’t I received the speaker’s presentation?

    Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or enquiries@moderngov.com if it has been more than a week.

  • What is your cancellation policy?

    Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

  • I can no longer attend the course, can a colleague attend in my place?

    Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email enquiries@moderngov.com with the replacement’s details.

  • Will there be WI-FI?

    Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

  • I have just registered for the course, when will I receive the joining instructions?

    You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

  • Can you take a payment over the phone?

    Payment can be taken over the phone, however all telephone payments must be made through our Manchester office. Please call +44 (0) 161 211 3054.

  • What company shall I make the purchase order (PO) out to?

    Purchase Orders are to be made to our parent company GovNet Communications. The address is St. James’s Buildings, Oxford Street, Manchester M1 6PP.

  • Understanding ModernGov is not registered as a supplier to our organisation, how can this information be obtained?

    Please email us at enquiries@moderngov.com and we will send you the information that you need.

  • Has the venue been confirmed yet?

    As soon as a venue is confirmed it is added to the event page, which is usually six weeks to a month or so before the event date.

  • How do I add you to our safe senders’ list?

    To ensure that our emails are recognised and land in the correct inbox, you can follow these simple steps to amend your settings:

    Outlook Desktop

    • Right-click our email in your Inbox email list pane
    • On the menu displayed move your mouse over or tap Junk
    • Click or tap on ‘Never block sender’ in the menu that rolls out
    • The resulting popup will say: ‘The sender of the selected message has been added to your Safe Senders List.’
    • Click ‘OK


    Outlook Web

    • Open the email from …
    • Click the “Wait it’s safe” link
    • Mark Sender as “Wait it’s safe!


    iPhone Mail App (iOS)

    • Open your mail app and scroll down to the Junk Folder
    • Find the email you would like to whitelist and slide your finger left to see options
    • Tap the ‘More’ button, and then ‘Mark…’ button
    • Select “Mark as Not Junk
    • This will then move the email to your Inbox and any mail from this address will go straight to your inbox and not your Junk


    Google (G-suite)

    • Navigate to the spam folder
    • Search for emails containing the domain you wish to whitelist
    • Select all the emails shown
    • Click ‘More’ and then ‘Not spam
  • Can’t find what you are looking for?

    Why not contact a member of the UMG team on 0800 542 9440 or email enquiries@moderngov.com.

  • I have special dietary requirements, how can I request this?

    Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to enquiries@moderngov.com or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

  • Can I book without a purchase order number?

    Yes. Simply email enquiries@moderngov.com after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

  • Can I make a provisional booking?

    Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here