Available Dates


A high-performing team is more likely to be productive, collaborative and hold each other accountable to achieve outstanding results.

Attend our Developing High-Performing Teams training course, to learn how to enhance the performance of your staff and improve processes to ensure your organisation is in the best position to achieve desired outcomes.

Facilitated by Hayley Lewis, an expert in high-performing teams, our energising and practical course will empower you with a range of techniques, ideas, and a personalised action plan.

Create effective structures to enhance personal development and provide motivation to improve team performance. Leave the day knowing your most effective leadership style and develop an action plan to utilise it. Takeaway the tools and techniques to develop a high-performing team with clear and concise goals.

trainer photo
Hayley Lewis
People Development Consultant

Dr Hayley Lewis is an award-winning psychologist with more than 20 years’ experience in the field of organisational and business psychology. As a consultant, Hayley offers a unique combination of first-hand experience of leading teams in high-pressure environments with a deep understanding of the science of behaviour in the workplace.

Before setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications, PR, and digital transformation. During this time, she won national recognition for her work on leadership development and culture change, as well as for leading ...

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Learning Outcomes

  • Drive success through effective team objectives
  • Evaluate your current team structures to maximise efficiency
  • Develop a personalised action plan to implement across your organisation
  • Acquire the tools, techniques and skills required to develop a high-performing team (HPT)
  • Improve your organisation’s productivity by producing a culture of high performance
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:20

Evaluate Your Current Team Structures

  • Understand the difference between groups and teams
  • Gain knowledge of the stages of team formation and your role as the leader
  • Identify the different types of teams and the challenges these bring
10:20 - 11:00

The High Performing Team Model

  • Discuss the main characteristics of the model and why it works
  • Identify which factors your team does well and which it can improve upon
  • Get to grips with the eight key factors that make a high-performing team (HPT)
11:00 - 11:15

Morning Break

11:15 - 11:45

Drive Success through Effective Team Objectives

  • Develop clarity of your team’s purpose
  • Understand the psychological theory of goal setting
  • Know how to create an agreed set of annual objectives
11:45 - 12:15

Create an Effective Structure for Professional Development

  • Appreciate the importance of a skills audit
  • Understand different learning styles and speeds
  • Develop a learning and development programme for your team
12:15 - 12:45

Create a Collaborative Environment for High Performing Teams

  • Discover the key aspects of team culture and climate
  • Map your own relationships with your peers
  • Understand the importance of (and the difference between) coaching and mentoring
12:15 - 13:45

Develop Effective Incentives to Enhance Performance

  • How to benchmark against other teams
  • Learn to think strategically and tactically about awards
  • Understand the importance of looking outside your organisation
13:15 - 14:15


14:15 - 14:45

Create a Results-Orientated Team Culture

  • Gain motivational techniques to produce a results-orientated team
  • Learn how to give constructive feedback
14:45 - 15:10

Enhance Productivity through Effective Engagement

  • Learn how to communicate and engage compellingly to build commitment
  • Analyse different ways to communicate and engage
  • Discuss the importance of knowing each team member and their preferences
15:10 - 15:35

Establish Standards of Excellence for Your Team

  • Clarify standards of service and ways to reward excellence
  • Know your customers and the standards they expect
  • Define what ‘excellence’ looks like for your team
  • Discover methods to reward and recognise your team members
15:35 - 15:45

Afternoon Break

15:45 - 16:15

Principled Leadership in Action

  • Work on practical exercises to develop your leadership style
  • It starts and ends with you: the importance of leading by example
  • Build your own leadership development plan
  • Take back an action plan to implement high-performing teams
16:15 - 16:30

Feedback, Evaluation and Close