Handbooks, Guides and Whitepapers
Boost your skills with practical resources on communication, leadership, and more. Each guide offers tips, techniques, and exercises to help you grow personally and professionally.
The Learning and Development Handbook
Essential Guidance for L&D and HR Managers in the Public Sector
Designed for public sector professionals, this practical handbook helps you confidently navigate both new and ongoing learning and development challenges.
Inside, you’ll find guidance on:
Engaging and valuing employees
Reducing staff turnover and encouraging meaningful feedback
Upskilling teams to boost performance and satisfaction
Creating a positive workplace culture
Continuously developing your own L&D knowledge
Leadership Skills for the Public Sector
A Practical Handbook to Lead Your Team to Success
Whether you're new to leadership or looking to refresh your approach, this handbook offers practical strategies and insights tailored for the public sector.
Learn how to:
Identify and strengthen key leadership skills
Build confidence through better interpersonal communication
Create effective coaching and mentoring programmes
Transition smoothly into leadership roles
Monitor and maintain high team performance
The Communication Skills Guide for the Public Sector
Speaking and Presenting Skills | Guide
This practical handbook is packed with tips and resources to help you communicate confidently and effectively.
Download now to:
Enhance your communication with your team
Develop strong public speaking skills, both internally and externally
Learn proven methods and examples to improve communication across your team
Handling Complaints Effectively in the Public Sector
From Frustration to Resolution | Handbook
Handling any type of complaint is never a walk in the park. But, they are a golden opportunity to build stronger relationships with users and gain insights into which services need improving.
To help you handle different types of complaints and respond effectively, our guide is full of tips, strategies and insights.
You’ll learn how to:
Spot and categorise different types of complaints
Effectively acknowledge and respond to written and verbal complaints
De-escalate aggressive verbal complaints with best practices
Respond to complaints from vulnerable service users
Crafting Winning Bids
A Step-by-Step Guide for Public Sector Professionals | Handbook
Writing winning bids is no easy feat. In a competitive environment, your bid must stand out and use the right language to prove you know how to fulfil the tender request.
Not sure where to start? Our handbook is jam-packed with tips and techniques that will help you craft winning bids.
You’ll also learn how to:
Identify the right bid for your organisation
Analyse your competitors and plan your bid
Write winning bids using the right language
Improve your bid management skills
From Strategic Thinking to Planning and Implementation
From Action to Insight | Handbook
As a public sector professional, you’re entrusted with the responsibility of driving positive change, improving services for communities and ensuring the efficient use of resources.
To fulfil these goals and navigate challenges, adopting a strategic mindset is crucial.
That’s why we’ve created this handbook to help you learn:
The skills you need to think strategically in a public sector environment
Actionable tips on how to use strategic planning and build an effective strategic plan
How to implement a strategic plan successfully, avoid common pitfalls and overcome challenges
Successful Contract Management in the Public Sector
A Practical Guide | Handbook
The government spends thousands per year on contracts that supply vital resources and goods for the UK. It’s paramount that these contracts are managed effectively.
To help you navigate the complexities of contract management, this guide provides practical insights, tips and actionable guidance.
In this guide you can learn:
The key objectives of contract management in the public sector
Why contract management is hard to get right and how to ensure yours is successful
How to manage risks and relationships in contract management
Effective Writing Skills for the Public Sector
Reports, Briefings, Minute Taking and More | Handbook
Having the ability to write effective copy is an important skill that any public sector professional must possess. However, we can appreciate it can be a pretty difficult skill to master.
This is where our must-have Writing Skills Guide comes in.
This free guide includes:
Quick tips for powerful writing
How to confidently respond to complaints
Effective minute-taking best practices
How to successfully write briefings and submissions
Expert report writing tips and tricks
Learning and Development in Central Government
2023 Trends and Future Challenges | White Paper
In the ever-changing landscape of central government, the importance of adapting and honing the skills of those powering crucial functions cannot be overstated.
For this white paper, we surveyed L&D professionals from 93% of all ministerial and non-ministerial government departments to uncover:
What training is working?
The driving forces behind training initiatives
Top L&D challenges and hurdles
Emerging trends set to reshape roles in the future
And more!
We hope this white paper creates conversations and helps departments focus on how they run and measure training in the future
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