❗Customer Service & Complaints:
Sample Agendas
We offer customisable training sessions designed to meet your team's specific needs. Our sample agendas provide a glimpse into the structure and content of our courses, allowing you to envision how they can be tailored to address your team's goal.
SERVICE IMPROVEMENT
Effective Written Responses to Complaints in Education
Improve Your Written Responses to Complaints
SERVICE IMPROVEMENT
Service Design for the Public Sector
Unlock the Potential of Your Services
SERVICE IMPROVEMENT
Effective Written Responses to Complaints in the Public Sector
Improve Your Written Responses to Complaints
SERVICE IMPROVEMENT
Handling Aggressive Verbal Complaints
Defuse and Mitigate Aggressive Behaviour
Handling and Investigating Stage 2 Complaints
Gain a better understanding of Stage 2 complaint investigations across the public sector
SERVICE IMPROVEMENT
Masterclass: Handling Suicidal Conversations
Learn effective communication techniques and greater confidence to manage and handle suicidal conversations in a sensitive way.
SERVICE IMPROVEMENT
SERVICE IMPROVEMENT
Handling Conversations and Complaints with Vulnerable Service Users
Support vulnerable people with empathy and compassion
SERVICE IMPROVEMENT
Effective Public Sector Complaint Handling
Use practical examples to focus on how best to investigate complaints and resolve them and ensure your final response is as robust as possible.
SERVICE IMPROVEMENT
Developing Effective Written Responses to Complaints in Healthcare
Excel at Accurate, Compassionate and Comprehensive Correspondence
Service Improvement
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How Service Design Can Transform Public Sector Performance
In today’s modern world, public sector organisations face mounting pressure to deliver efficient, budget-friendly services to their users. -
Responding to Written Complaints in Education: Addressing Concerns From Students & Parents
There are different types of written complaints to consider when working in a school or higher education.
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