COURSES > SERVICE IMPROVEMENT

Service Design for the Public Sector

Unlock the Potential of Your Services

Previously Chaired by
Sarita Adams

Sorry, we don’t have any upcoming dates available for individuals.

All of our training courses can be tailored specifically for your team or organisation and presented at your offices, at another suitable location or virtually.


Overview

Service design helps your organisation design services that are more efficient, effective, and user-friendly. Given that there is increasing demand on a whole range of public services, whether that be hospital appointments or demands on social housing, the ability to use service design processes and techniques, has never been more important.

Attend our Service Design for the Public Sector to learn how service design can help you identify user needs and co-design services with stakeholders and frontline staff. Deliver better services by understanding the user journey and the underlying processes that facilitate it.

Take back more effective service design strategies to your organisation to aid the delivery of much valuable services.



Performance, System Projects & Improvement Consultant

Sarita has over 25 year’s experience working across multiple public and private sectors and brings her hands-on experience and real case studies that reflect her broad and rich career from the frontline to the Executive Board.

A veteran strategist, commissioner and programme manager working across the NHS landscape, public health, the police, and crime commissioner worlds and local government, Sarita understands how to “do business” across sectors and has developed a strong reputation for delivering successful complex projects through effective collaboration.

Sarita speaks on social impact and collaborative models at national events, including the CIPFA ...

Sarita Adams


Learning Outcomes

  • Understand and apply the key principles of service design

  • Learn how to better map the user journey

  • Co-design your services with stakeholders across your organisation

  • Identify areas of improvement where you can apply service design thinking

  • Implement service design strategies within your place of work




All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:00 - 09:30 Registration

09:30 - 10:00 Trainer Welcome and Clarification of Learning Objectives

10:00 - 10:45 Introduction to Service Design

  • What is service design?

  • Why service design is important to the public sector

  • Key principles and frameworks for service design

10:45 - 11:00 Break

11:00 - 12:00 Understanding User Needs

  • Identify user personas

  • Moving to a user-focused perspective

  • Discover the tools and techniques that can be used to map user journeys

  • Understand the value of service blueprints

12:00 - 13:00 Co-Designing Services

  • Understand the importance of engaging stakeholders

  • Collaborate with users, frontline staff, and others across your organisation to ideate and prototype ideas

  • Design with people, not just for people

13:00 - 14:00 Lunch

14:00 - 16:00 Workshop: Implementing Service Design

  • Identify opportunities for service design thinking

  • Develop a plan for implementing service design in your work

  • Turn your design ideas in practical solutions

  • Understand and overcome common challenges in service design

  • Monitor and evaluate service delivery to ensure success

  • Build a service design culture within your organisation to ensure the user experience is always considered

16:00 - 16:15 Feedback, Evaluation and Close

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