Available Dates


Emotional Intelligence (EI) is the ability to understand and manage emotions effectively. EI is highly valuable in management roles as it enables you to communicate more efficiently, build stronger relationships and manage conflicts. All of which leads to increased morale, productivity, and job satisfaction across your team.

Our half-day Masterclass: Applying Emotional Intelligence will equip you with the tools needed to develop your EI and become a more effective manager. Gain a deeper understanding of the key characteristics of EI, such as self-awareness, self-management, relationship management and social awareness.

Find an EI leadership style that is perfect for you and leave the day with effective techniques to help you create a high-performing team culture.

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Marie Thake
People Development Consultant - Truly Inspired

Marie is a dedicated, passionate professional people development specialist, who runs her own Coaching and training business. She partners with organisations to make a difference to employees as individuals and enables them to feel engaged with the organisations they work for, leading them to achieve their own and their organisations’ vision.

Marie is passionate about having the ability to enthuse others to learn, through engagement, building trust and understanding what motivates people to perform. She has held her role of Director and People Development Consultant for over 10 years following her roles for companies such as Prudential, HBOS, ...

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Learning Outcomes

  • Use EI techniques to develop and strengthen relationships with your team
  • Recognise and develop strategies for responding to the emotions of others
  • Apply EI to enhance collaboration within your team and improve performance
  • Improve organisational and employee performance through enhanced application of EI
  • Develop your leadership and management skills through understanding the key characteristics of emotional intelligence
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:05


09:05 - 09:15

Trainer's Welcome and Clarification of Learning Objectives

09:15 - 10:00

Fundamentals of Emotional Intelligence (EI): The Key Competencies

  • Understand the fundamentals of EI and the nature of emotions
  • Understand the four key competencies of EI and the 19 capabilities that underpin them
  • Explore how EI can invoke positive emotions in people, and help achieve your professional or organisational goals
  • Determine how to apply EI in a given situation, including improving cooperation amongst your colleagues and managing difficult people
10:00 - 10:45

Emotionally Intelligent Leadership Styles

Participate in an interactive workshop that explains and discusses the six leadership styles and their strengths and weaknesses.

  • Discover a range of leadership styles and how to apply them
  • Create efficient and successful teams that perform at their best
  • Explore areas of your leadership style that require further development
  • Develop a plan to take back to your organisation and improve EI, incorporating assessment of areas for workplace improvements
10:45 - 11:00

Morning Break

11:00 - 12:00

Creating a High-Performing Culture Using Emotional Intelligence

  • Develop a common language of EI in your organisation
  • Analyse the importance of empathy to create a positive culture
  • Use EI techniques to develop and strengthen your relationships
  • Four culture types: how your leadership style can create high performance
  • Consider the key capabilities in which you or your team require development
12:00 - 12:50

Workshop: Action-Planning

  • In this session, develop an action plan to apply EI techniques back in your organisation.
12:50 - 13:00

Evaluation, Feedback and Close