COURSES > POLICY & PROJECT MANAGEMENT SKILLS

Successfully Writing Guidance, Policies and Procedures

Ensure Your Policies are Understood and Acted Upon

Chaired by
Sue Calthorpe

Available Dates

Date & Time

Venue

Availability

Purchase

Virtual Using Zoom

26 November, 2024
09:25 - 16:15

SOLD OUT

Overview

Communicating internal or external policies and guidance can be a time-consuming and complex task.

Our Successfully Writing Guidance, Policies and Procedures training course gives you the necessary skills and tools to communicate policies and procedures in plain English with limited use of jargon and technical language.

Through real-life policy materials, gain the essentials for policy writing, learn techniques on how to plan your policy document, organise information in a coherent and structured way, create clear and concise messages and turn technical language into engaging prose.

Leave the day with the tools to write policies, internal procedures and guidance that can be clearly understood and acted upon.

What our Delegates Have to say:

  • “This training provides an eye opener to so much more than just how to write a policy – Amazing!” – HR Advisor, Royal Orthopaedics Hospital

  • “I actually came away thinking that was one of the best courses I’ve attended as I was genuinely interested in what Sue was saying and knew I could apply it to my role. I now feel so much more confident about writing a policy, and reviewing/revising existing ones.” – Service Development Officer, London Borough of Enfield Council

  • “An excellent course made up of great content delivered to an exceptionally high standard. There were some great hints & tips as well to make my future work more thorough.” – Policy, Training & Assurance Manager, Aster Group

Media & Communications Specialist

Sue works to help organisations improve their report writing, briefings and submissions, complaint handling, promotional writing, persuasive writing, and how to communicate complex information.

Before setting up her own full-service communications company, which has been successfully established for over 30 years, Sue worked as a regional and national newspaper journalist.  

Her work doesn’t just reside in the UK too, she trains internationally and has worked in France, Qatar, India and Bangladesh on a range of projects involving written communication. 

Her most recent clients include the Home Office, the Law Society, Legal & General, HSBC, the Office for National Statistics, HMT and lots more. 

Sue Calthorpe

Learning Outcomes

  • Understand the essentials of writing policies and procedures

  • Learn how to effectively plan a policy or process document

  • Gain tools and techniques to organise information

  • Use plain English language to create clear and concise policy documents

  • Turn technical information into understandable prose

All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event

Enquire About Tailored Team Training

0800 542 9414
InHouse@moderngov.com

Agenda

09:25 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45 Policy Writing: The Essentials

  • Understanding the reader

  • Who is the policy document for?

  • Producing a hierarchy of information

  • Consider the differences between writing for compliance and governance

  • Know how to write so you are understood, not misunderstood

10:45 - 11:00 Morning Break

11:00 - 12:00 Planning a Policy and Procedures Document

  • Discover planning tools and frameworks

  • Develop techniques to help you identify relevant purpose and content

12:00 - 13:00 Organising Information

  • Understand how to group different types of information

  • Learn how to effectively present information

  • Discuss reading patterns on paper and on screen to decide on the best layout for your work

  • Gain best practice techniques to focus on value not the volume of information

13:00 - 14:00 Lunch

14:00 - 14:30 Create Clear and Concise Messages

  • Understand what clear English is and how to achieve it

  • Learn how to use a concise writing style to make sure your message is clear and understandable

14:30 - 15:00 Why Knowing the Difference between Technical Language and Jargon is Key

  • Understand what language to use and avoid

  • Learn how to keep meaning in your writing without confusing your audience

15:00 - 16:00 Writing Policy: Reviewing Real-Life Policies and Procedures

Review real-life policy examples to quality assure them using criteria discussed during the day.

16:00 - 16:15 Feedback, Evaluation and Close

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