Available Dates


Communicating internal or external policies and guidance can be a time-consuming and complex task.

Our Successfully Writing Guidance, Policies and Procedures training course gives you the necessary skills and tools to communicate policies and procedures in plain English with limited use of jargon and technical language.

Through real-life policy materials, gain the essentials for policy writing, learn techniques on how to plan your policy document, organise information in a coherent and structured way, create clear and concise messages and turn technical language into engaging prose.

Leave the day with the tools to write policies, internal procedures and guidance that can be clearly understood and acted upon.

What our delegates have to say:

“This training provides an eye opener to so much more than just how to write a policy – Amazing!” – HR Advisor, Royal Orthopaedics Hospital

“I actually came away thinking that was one of the best courses I’ve attended as I was genuinely interested in what Sue was saying and knew I could apply it to my role. I now feel so much more confident about writing a policy, and reviewing/revising existing ones.” –
Service Development Officer, London Borough of Enfield Council

“An excellent course made up of great content delivered to an exceptionally high standard. There were some great hints & tips as well to make my future work more thorough.” 
Policy, Training & Assurance Manager, Aster Group

trainer photo
Sue Calthorpe
Media & Communications Specialist

Susan works with organisations and individuals to improve their written communications skills.

She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.

She works with public and private sector organisations to help with:

  • Effective emails
  • Report writing
  • Briefings and submissions
  • Persuasive and influential writing techniques
  • Promotional writing
  • Effective complaint handling
  • Communicating complex information for non-technical readers.

Her recent clients include Legal & General, HSBC, BRIT, the Law ...

Read more

Learning Outcomes

  • Understand the essentials of writing policies and procedures
  • Learn how to effectively plan a policy or process document
  • Gain tools and techniques to organise information
  • Use plain English language to create clear and concise policy documents
  • Turn technical information into understandable prose
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Policy Writing: The Essentials

  • Understanding the reader
  • Who is the policy document for?
  • Producing a hierarchy of information
  • Consider the differences between writing for compliance and governance
  • Know how to write so you are understood, not misunderstood
10:45 - 11:00

Morning Break

11:00 - 12:00

Planning a Policy and Procedures Document

  • Discover planning tools and frameworks
  • Develop techniques to help you identify relevant purpose and content
12:00 - 13:00

Organising Information

  • Understand how to group different types of information
  • Learn how to effectively present information
  • Discuss reading patterns on paper and on screen to decide on the best layout for your work
  • Gain best practice techniques to focus on value not the volume of information
13:00 - 14:00


14:00 - 14:30

Create Clear and Concise Messages

  • Understand what clear English is and how to achieve it
  • Learn how to use a concise writing style to make sure your message is clear and understandable
14:30 - 15:00

Why Knowing the Difference between Technical Language and Jargon is Key

  • Understand what language to use and avoid
  • Learn how to keep meaning in your writing without confusing your audience
15:00 - 16:00

Writing Policy: Reviewing Real-Life Policies and Procedures

Review real-life policy examples to quality assure them using criteria discussed during the day.

16:00 - 16:15

Feedback, Evaluation and Close