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Overview
Being able to respond to complaints effectively and empathetically is an incredibly important skill to have within the public sector. It allows you to address the concerns of the public in a timely and satisfactory manner, whilst protecting the integrity and reputation of your organisation.
Attend our long-standing Effective Written Responses to Complaints in the Public Sector training course, led by Communications Expert, Sue Calthorpe, to write more efficient, empathic responses that show the reader they’ve been understood and heard.
Leave the day with best practices from real-life examples, the ability to assess and plan your response, create more compelling responses and be able to summarise complex or sensitive information.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...
Learning Outcomes
- Review successful examples of complaint responses
- Find out how you can effectively assess and plan your reply
- Appraise the complaints letter writing process in your own organisation
- Learn methods to better collaborate with colleagues to develop responses
- Utilise the gained skills to create your own roadmap and best practice moving forward
